Final COMM101A

Trust-Building: Trustworthiness

Trustworthiness is crucial in teams and is assessed based on three factors:

  1. Ability: Relevant competencies and skills

  2. Benevolence: Respect, care, and compassion

  3. Integrity: Upholding important values and norms

Team Roles:

  • Contractor: Facilitates planning and task allocation

  • Creator: Inspires ideas and provides a big-picture vision

  • Contributor: Gathers critical information

  • Completer: Ensures task completion through proofreading and submission

  • Critic: Challenges groupthink and fosters constructive feedback

Types of Conflict:

  • Conflicts of substance

  • Conflicts of value

  • Conflicts of process

  • Misperceived differences

  • Relationship conflicts

Case Roles:

  • Strategist: Identifies problems and solutions

  • Analyst: Evaluates alternatives

  • Financial Lead: Conducts quantitative analysis

  • Risk Lead: Completes qualitative analysis

  • Implementation Lead: Develops action plans

Self-Oriented Roles:

  • Blocker: Resists team direction

  • Recognition Seeker: Seeks personal attention

  • Dominator: Manipulates authority

  • Avoider: Isolates from the team

Ethics:Provides a framework for distinguishing right from wrong in society.

Business Ethics:Involves critical examination of behaviors in commerce.

Six Steps to Managing Work:

  1. Sort necessary tasks

  2. Identify priorities

  3. Clarify work objectives

  4. Improve planning

  5. Be present

  6. Prepare for setbacks