Technology

E commerce is when a business sells its goods and services via the internet

M commerce is when goods are bought via wireless mobile devices like tablets

A benefit to e commerce is that it allows businesses to access a wider market. This is particularly beneficial to small businesses which would only be able to make sales from their local area. As a result it can increase revenue.

Digital communication involves transferring information using digital devices.

Some examples are :

• Customers : Businesses can pass messages on to customers via social media. This means that customers feel engaged and valued by the business which can increase brand loyalty.

• Employees ; Information can be passed through different ICT systems which increases efficiency as it helps ensure that all employees recieve the same messages.

• Suppliers : ICT systems can allow suppliers to have access to sales information allowing stock to be sent easily to a business when it is needed.