cfa ambassador test

Purpose

  • To be a blessing to everyone we encounter and a good steward of all resources entrusted to us.

Core Values

  • Character

  • Excellence

  • Hospitality

Guiding Principles

  • Keep a positive attitude at all times.

  • Always stay curious ⁠— continue learning and asking questions.

  • Take responsibility; do not blame others or circumstances.

  • Conduct yourself with integrity by being honest and precise in all communication.

  • Have fun! Enjoy the work and cultivate joy.

Shared Vision

  • To become the most caring company in the world.

Hospitality Model

  • CORE 4

    • Create eye contact.

    • Share a smile.

    • Speak with a friendly tone.

    • Always say “My Pleasure.”

  • Create a Moment ⁠

  • HEARD (Engage to Recover)

    • Hear to understand.

    • Empathize to feel the guest’s concerns.

    • Apologize sincerely (use “I’m sorry”).

    • Resolve the issue.

    • Delight the Guest.

P.A.S.S. (Performance Priorities)

  • People

  • Accuracy

  • Scans

  • Speed

"Winning Hearts Everyday" Pillars

Operational Excellence

  1. Craveable Food

    • Make it safe.

    • Follow procedures meticulously.

  2. Fast & Accurate Service

    • Be quick.

    • Confirm orders for accuracy.

  3. Welcoming Environment

    • Keep the space clean, safe, and refreshing.

2^{nd} Mile Service (Going Beyond the Basics)

  • Personal

    • Use guests’ names.

    • Offer a warm welcome and fond farewell.

  • Proactive

    • Check-in during the visit.

    • Anticipate needs before being asked.

  • Generous

    • Surprise & delight with food, fun, or special gestures.

Commit to Hospitality

  • 1^{st} Mile: Execute CORE 4 flawlessly for every guest.

  • 2^{nd} Mile:

    • Offer a warm welcome & fond farewell.

    • Personalize experiences with the guest’s name.

    • Check-in during the visit.

    • Find little things (compliments, extra sauce, table touches) to spread joy.

  • Treat all with honor, dignity, and respect