Ch6

Table of Contents

• 6 Normal Procedures

• 6.1 Crew Communication

  • 6.1.1 Introduction

  • 6.1.2 Standard Operating Procedures

  • 6.1.3 Areas of Communication

    • 6.1.3.1 Flight Crew and Cabin Crew

    • 6.1.3.2 Ground Communication

    • 6.1.3.3 Reporting

  • 6.1.4 Operational & Human Factors

  • 6.1.5 Pre-Flight Briefing

    • 6.1.5.1 Definition

    • 6.1.5.2 Objectives of Preflight Briefings

      • 6.1.5.2.1 Team Building and Teamwork

      • 6.1.5.2.2 Encourage Open Communication

      • 6.1.5.2.3 Crew Coordination

      • 6.1.5.2.4 Planning and Time Management

      • 6.1.5.2.5 Unplanned Events

      • 6.1.5.2.6 Doors Operating Responsibilities

    • 6.1.5.3 Timing for Pre-flight Briefings

    • 6.1.5.4 Pre-Flight Briefing Techniques

  • 6.1.6 Purser to Cabin Crew Briefing

    • 6.1.6.1 Topics for Purser Briefing

    • 6.1.6.2 Setting Teamwork Tone

  • 6.1.7 Flight Crew to Cabin Crew Briefing

    • 6.1.7.1 Topics for Flight Crew Briefing

  • 6.1.8 In-flight Communication

    • 6.1.8.1 Policy

    • 6.1.8.2 Sterile Flight Deck

      • 6.1.8.2.1 Definition

      • 6.1.8.2.2 Policy

      • 6.1.8.2.3 Procedures

      • 6.1.8.2.4 Summary of Sterile Flight Deck

• 6.2 Theory of Flight

  • 6.2.1 Introduction

  • 6.2.2 Aircraft Components

  • 6.2.3 Control Surfaces

  • 6.2.4 Critical Surfaces - Contamination

  • 6.2.5 Meteorology

  • 6.2.6 Stages of Flight

    • 6.2.6.1 Boarding

    • 6.2.6.2 Pushback

    • 6.2.6.3 Taxi before Takeoff

    • 6.2.6.4 Takeoff and Initial Climb

    • 6.2.6.5 Final Climb

    • 6.2.6.6 Cruise

    • 6.2.6.7 Top of Descent

    • 6.2.6.8 Approach

    • 6.2.6.9 Final Approach and Landing

    • 6.2.6.10 Taxi after Landing

    • 6.2.6.11 Disembarkation

    • 6.2.6.12 After Passenger Disembarkation

• 6.3 Cabin Crew Composition

  • 6.3.1 Methodology

  • 6.3.2 Minimum Staffing

  • 6.3.3 Minimum Cabin Crew

    • 6.3.3.1 Applicability

    • 6.3.3.2 Carriage of Persons

    • 6.3.3.3 Crew Requirements at Stops

    • 6.3.3.4 Change Crew while Passengers Remain

    • 6.3.3.5 Positioning/Ferry Flight

  • 6.3.4 Purser / Chief Cabin

  • 6.3.5 Cabin Crew Seating

  • 6.3.6 Supernumerary Crew Members

  • 6.3.7 Extra Crew Members

  • 6.3.8 Reduction of Crew Complement

• 6.4 Prior to Boarding of Passengers

  • 6.4.1 Cabin Crew Safety & Security Checks

    • 6.4.1.1 Cabin and Equipment Preflight Checks

      • 6.4.1.1.1 Procedure

      • 6.4.1.1.2 Cabin Log Books

        • 6.4.1.1.2.1 Description

        • 6.4.1.1.2.2 Cabin Defects Log Book

        • 6.4.1.1.2.3 Cabin Deferred Defects Log Book

        • 6.4.1.1.2.4 Aircraft Technical Log Book

      • 6.4.1.1.2.5 Preflight checks of Evacuation Signal

    • 6.4.1.2 Searching of Aircraft - Security Checks

6 Normal Procedures

6.1 Crew Communication

6.1.1 Introduction

• Essential for flight management, safety, and situational awareness.

• Facilitates communication of passenger safety and cabin readiness.

6.1.2 Standard Operating Procedures

• Written instructions for normal operational routines.

• Ensure a uniform understanding of processes across the crew.

6.1.3 Areas of Communication

• 6.1.3.1 Communication between Flight Crew and Cabin Crew

• Promotes cooperation, effective communication, and safety briefings.

• 6.1.3.2 Communication with All Ground

• Essential for reporting technical problems and coordinating boarding.

• 6.1.3.3 Reporting

• Cabin crew must report unusual events for safety improvements.

6.1.4 Operational & Human Factors Affecting Crew Communication

• Environmental noise, SOPs, fatigue, stress, and cultural differences can hinder communication.

6.1.5 Pre-Flight Briefing

• Essential for effective crew resource management, team building, and workload distribution.

• 6.1.5.1 Definition: Establishes clear action plans before flight.

• 6.1.5.2 Objectives

  • Ensure open communication, coordination, and expectations are clear.

  • Influence teamwork and planning for unplanned events.

• 6.1.5.3 Timing: Briefings prior to each duty period, held in briefing rooms or onboard.

• 6.1.5.4 Techniques: Use A (Appropriate), B (Brief), C (Clear and concise) rules.

6.1.6 The Purser to Cabin Crew Preflight Briefing

• Main objectives: ensure safety and communication, and set expectations.

• 6.1.6.1 Topics include introductions, flight details, workload distribution, and communication coordination.

• 6.1.6.2 Teamwork tone: Focus on interactive communication and collaboration.

6.1.7 The Flight Crew to Cabin Crew Preflight Briefing

• Topics include en-route weather, estimated flight time, unusual situations, and communication protocols.

6.1.8 In-flight Communication

6.1.8.1 Policy

• Maximizing communication systems is crucial during locked cockpit door operations.

6.1.8.2 Sterile Flight Deck

• 6.1.8.2.1 Definition: Periods when flight crew are not to be disturbed except for safety-related issues.

• 6.1.8.2.2 Policy: Restricted communication during critical phases.

• 6.1.8.2.3 Procedure: Use interphone for communication during high workload periods.

6.1.8.2.4 Sterile Flight Deck Phases Summary

• Specific contact phases: pushback, takeoff, approach, landing.

6.2 Theory of Flight

6.2.1 Introduction

• Understanding the principles of lift, thrust, weight, and drag helps explain aircraft operation.

6.2.2 Aircraft Components

• Fuselage: Main structure for passengers and cargo.

• Wings: Generate lift; houses fuel tanks.

• Stabilizers: Provide directional stability and govern pitch.

6.2.3 Control Surfaces

• Ailerons: Control roll; Elevators: Control pitch; Rudder: Control yaw.

6.2.4 Critical Surfaces - Contamination

• Check surfaces like wings for contamination (ice) before flight.

6.2.5 Meteorology

• Weather greatly influences flight operations; important to monitor solar energy, air composition, and clouds.

6.2.6 Stages of Flight

• Detailed stages from boarding to passenger disembarkation; critical phases for crew awareness.

6.3 Cabin Crew Composition

6.3.1 Methodology

• Determine crew based on aircraft capacity and safety evacuation needs.

###. 6.3.2 Minimum Staffing

• Monitor staffing to ensure adequate trained crew members.

6.3.3 Minimum Cabin Crew

• Applicability: Based on passenger capacity rules.

• Specific roles and responsibilities must be adhered to for safety.

6.4 Prior to Boarding of Passengers

6.4.1 Cabin Crew Safety & Security Checks

• Conduct thorough equipment and cabin checks before passenger boarding.

• Maintain records of any discrepancies in logbooks.