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UNIT 2 BUSINESS:

authority protocoles are procedures that employees or managers in a business hierarchy have to follow when making a decision

reasons for authority protocols:

to minimise errors and mistakes

to uphold standards

to make sure deisions reflect coroparate identity

to avoid fraud

to protect sensitive data on employees and customers

organisational procedures to maintain confidentiaylity:

restric information access to only those who need to see it, dispose confidential information properly like shreddig, NDA

manual storage: a locable filing cabinet, a fire proof filing cabinet

electronic data storage: hard drives, smartphones

reasons why confidentiality may need to be breached: someone may suffer if you do not provide the information

voluntary constraints :are protocols that an organisation chose to put in place

consumer protection: marketing materials must be accure in terms of price and description etc

checking protocols are procedures that are in place to ensure documents or arrangements are accure, clear and contain all neccesary information

protection of information against unauthorised access: passwords, screen savrs, lcoked files, anit virus software

innappropriate use of IT equipment and software: prevent employees from using workplace computers for personal reasons

consequences of innapropriate use: lower productivity

contractual obligations as given in contract of employemnt : these are duties or promises that need to be fulfilled by the emplpoyer to the employee and other way around

minimum standards of professional behaviour: be punctual, follow dress code, use appropriate language

meeting criteria: internal/external meetings, urgency, priority, purpose, required personnell

personell availability

venue/room

resource packs

business costs: make sure its worth the money

travel criteria: destination, date/times, personnel, special requirements

consider all costs

accomodation criteria: lcoation , grade, cost, meal arrangements, payment arrangement

personnel requiremtns: types of room, access , dietary requirements

purchase order :a document showing products a buyer wants to buy

invoice: demand for payment

credit note : a document sent to a customer to correct a mistake on an order, or to refund an amount paid for

statement of account : a document showing orders placed, invoices paid and credit notes

travel expenses calim form: is a document for claiming back traven and subistenence expenses

petty cahs voicher: a document for claimaing back small payments made on a businesses behalf

stock requisition form: a document requesting stock from the inventory

IT requisition form: a document requesting IT eqipument and any support required

reprographic requisition form: a document requesintg printing or photocopying

bank statement: a summary of transations that were made

shows type of account

shows when the statement is for

shows the date fo the transaction

shows the type of transaction

describe the transaction

money coming into the account

moeny comming out the account

a running total of balance in the account

budget variance report: summary fo the difference between budgeted income and some other bullshit

delivery note: document listing items delivered

goods received note: a document listing items received

payslip: a document showing gross salary, net salary, PAYE, national insurance

receipt: a proof of payment

remittance advice: a notifications hownig invoices paid

request for repair form: a document requiesting repairs to be made

cheque: safer then cash but its time consuming

credit card: safer then cash but fraud

debit card: safe then cash but fraud

paypal and stuff: safer then cash but fraud

mobile app payments: safer then cash but smartphpone required

electronic transer: safer then cahs , limit on amount paid

notice of meeeting - a document informaing participants of the date time lcoatin adn purpose of a meeting

agenda: this contains a list of items for discussoin in a meeting

minuets: this is a record of what has been discussed and agreed in a meeting

conference documentation: this could include leaflets and brochures