Introduction by Jas from Maxxia’s Novated Leasing team.
Goal: to guide the customer through the novated leasing process, personalize a lease estimate, discuss vehicle options and savings, and provide a comprehensive summary via email.
Jas acts as a dedicated leasing partner, handling the complexities and securing the optimal deal.
Step 1: Quick Eligibility Check
Check eligibility with simple questions, ensuring a low-pressure experience.
Questions include:
Pay frequency (weekly, fortnightly, or monthly)
Gross annual salary (pre-tax, excluding super)
Employment status (full-time, part-time, or casual)
Probationary period status
Current salary packaging arrangements
Citizenship/residency status
Goal: ensure clarity and confidence in understanding how novated leasing benefits the customer.
Step 2: What Is a Novated Lease?
Definition: A novated lease bundles car expenses into a single pre-tax salary deduction.
Inclusions:
Registration
Servicing
Fuel
Tyres
Insurance
Car washes and roadside assistance
Benefits:
GST savings.
Potential tax benefits.
Simplified budgeting with one deduction.
The leasing amount can be paid with pre-tax dollars.
Level of service from Maxxia includes handling everything from sourcing to settlement, with ongoing support.
Step 3: Getting to Know You
Personalize the lease based on individual needs and preferences.
Inquiries:
Vehicle purpose (family, commute, new beginning)
Desired vehicle type (hatchback, SUV, ute)
Vehicle condition (new, used, private sale, or leaseback)
Fuel type (petrol, diesel, hybrid, or electric)
Essential features (CarPlay, leather seats, sunroof)
Vehicle Sourcing: Maxxia can source vehicles through its fleet network, providing GST benefits and handling negotiations.
Benefits:
National fleet pricing and GST exemptions.
Handling of all paperwork.
Consideration of trade-in options.
Explanation of the Fringe Benefits Tax (FBT) method.
Fully electric vehicles (EVs) may qualify for 100% pre-tax benefits.
A blended post-tax method is used for other cars to minimize FBT and maximize savings.
Flexibility to cover upfront costs with trade-in value.
First car insurance premium.
Optional accessories.
Loan or finance payout on the old vehicle.
Holding deposit.
Gap between trade-in value and chosen car price.
Adaptation to customer tone and pace for effective communication.
Step 4: Trade-In & Timing
Trade-In Handling: Maxxia can arrange trade-ins through dealerships; the trade-in value does not reduce the lease amount but provides cash to the customer.
Finance Application: Complete the finance application within 48 hours to expedite the process.
Pre-approval Benefits:
Locks in pre-approval for 180 days.
Repayments commence after car delivery.
Step 5: Benefits of Leasing
Financial Benefits:
Fleet discounts on dealership-sourced vehicles.
Potential GST savings of up to 6,334 on dealership-sourced cars.
GST reimbursement on running costs.
Potential income tax savings.
Convenience:
One simple, pre-budgeted deduction.
Tracking via the Maxxia app.
Management of vehicle sourcing, negotiation, paperwork, and delivery.
Expert Support:
Dedicated consultant.
MyCar team checks servicing quotes.
Step 6: Lease Length, Residual, & Flexibility
Lease Terms: Terms range from 1 to 5 years, influencing repayment and residual values.
Shorter terms: higher repayments, lower residual.
Longer terms: lower repayments, higher residual.
Novated leases are not intended to be finished early, as the payout figure can be more than the value of the vehicle.
Residual Values:
1 year: 65.63
2 year: 56.25
3 year: 46.88
4 year: 37.5
5 year: 28.13
Options at Lease End:
Pay the residual to own the car.
Extend the lease.
Trade-in and upgrade.
Portability: Leases can be transferred to another Maxxia-supporting employer, subject to approval.
Step 7: Insurance
Comprehensive Insurance:
Required for a fully maintained lease.
Options: Maxxia’s Allianz insurance or arrange own insurance.
Maxxia’s Allianz insurance benefits include new-for-old replacement, hire car, open driver, windscreen replacement annually, and first year of insurance is arranged for you.. Optional Add-Ons:
Total Loss Assist: Covers shortfall if the car is written off.
Lease Protection: Covers the lease if made involuntarily redundant.
Guaranteed Buyback: Protects against resale value falling short of the residual.
Step 8: Next Steps
Finance application and car sourcing.
Email with personalized estimate and finance application link.
Follow-up scheduling to review the application and vehicle sourcing.
Wrap-Up
Reiterate the personalized setup, numbers, and end-of-lease flexibility.
Offer ongoing support and contact for any questions.
Quick FAQ Cheat Sheet
What is a novated lease?
A salary packaging option that lets you lease a car using your pre-tax income, potentially saving thousands. Maxxia manages the lease, running costs, and admin. GST is not paid on the car or its running costs.
How do I save money?
Pay part of the lease with pre-tax salary, reducing taxable income and covering running costs. There will be no GST on the car or its running costs.
Do I have to choose a car before applying?
No, the finance approval lasts 180 days, allowing you to apply first and shop later. You can also get help sourcing a vehicle.
Can I source my own car?
Yes, but Maxxia-sourced vehicles come with fleet discounts and full support. Used cars must be under 12 years old by lease end.
When do deductions start?
Not until you get the car; includes a 4-day deferment after delivery.
What’s the residual value and why does it exist?
A set amount left unpaid at the end of the lease, determined by the ATO. Options include trade-in, refinance, or paying it out.
What’s included in the lease?
Flexible; generally includes finance, servicing, registration, fuel or EV charging, tyres, comprehensive insurance, and roadside assist.
What are the lease terms?
Typically 1 to 5 years; longer terms mean cheaper fortnightly deductions.
What if I leave my employer?
Options: pay the lease directly, payout or refinance the car, or transfer the lease to another Maxxia-supported employer.
Is there a catch?
No catch, just structure. Flexible solutions are available if your situation changes.
How much can I borrow?
Pre-approval confirms your approved amount for exploring options within budget.
Can this be a family car?
Yes, many customers lease family-friendly vehicles like 7-seaters, SUVs, or hybrids.
Maxxia Value Proposition
Personal Leasing Concierge: Dedicated consultant ensures optimal deals with fleet pricing, tax perks, and no dealership runaround.
Simpler Explanation of Leasing: Bundled car loan with running costs (fuel, rego, insurance) paid pre-tax from salary, saving thousands.
Commission-Linked Selling:
Fleet discounts and coordinated vehicle sourcing.
Allianz insurance fully maintained within the lease budget.
Optional add-ons for redundancy or write-off coverage.
Trade-in assistance with cash back.
Customer Success Mini-Stories
Teacher saved 6,000 on a Kia EV6 with quick delivery.
Customer covered startup costs and saw significant GST savings using trade-in.
Reassurance and Support
Post-Delivery Support: Continuous support for maintenance, reimbursements, servicing approvals, and renewals.
“Which Lease Option Is Right for Me?” Guide
Maxxia-Sourced: Brand new, fully covered, fast delivery.
Sale & Leaseback: Keep current car and free up cash.
Private Sale Lease: For customers who have already found their dream car.
Maxxia Myths Busted
Myth: You have to lock in a car before applying.
Truth: 180 days to choose after finance approval.
Myth: You lose money leasing.
Truth: GST exemptions, pre-tax savings, and fleet discounts save thousands.
Potential Savings
GST exemptions alone save most people between 3,000 to 6,000, with more savings from insurance and bundling.