Week 2: STRATEGIC APPROACHES AND MODELS IN OPERATIONS MANAGEMENT
Overview:
The diagram illustrates the progressive stages of operations contribution as described by Hayes and Wheelwright, highlighting how operations evolve from being internally neutral to externally supportive of a firm's strategic goals.
Details:
Stage 1 - Internally Neutral:
Focus on correcting wrong practices and achieving parity with competitors.
Stage 2 - Externally Neutral:
Adopt best practices to perform on par with the industry standards.
Stage 3 - Internally Supportive:
Link strategy with operations to support the broader business strategy effectively.
Stage 4 - Externally Supportive:
Drive the business strategy by redefining industry expectations and establishing a clear leadership position.
Overview:
The image describes the four interrelated perspectives that form a comprehensive approach to operations strategy: Top-down, Bottom-up, Inside-out, and Outside-in.
Details:
Top-Down Perspective:
Reflects the overall business objectives and how the operations function can strategically align with these goals.
Bottom-Up Perspective:
Focuses on leveraging day-to-day learnings and operational improvements to inform strategic decisions.
Inside-Out Perspective:
Develops internal capabilities that are critical to achieving competitive advantage in chosen markets.
Outside-In Perspective:
Looks at market demands and customer expectations to define the required operational capabilities and strategic adjustments.
Overview:
The diagram illustrates the progressive stages of operations contribution as described by Hayes and Wheelwright, highlighting how operations evolve from being internally neutral to externally supportive of a firm's strategic goals.
Details:
Stage 1 - Internally Neutral:
Focus on correcting wrong practices and achieving parity with competitors.
Stage 2 - Externally Neutral:
Adopt best practices to perform on par with the industry standards.
Stage 3 - Internally Supportive:
Link strategy with operations to support the broader business strategy effectively.
Stage 4 - Externally Supportive:
Drive the business strategy by redefining industry expectations and establishing a clear leadership position.
Overview:
The image describes the four interrelated perspectives that form a comprehensive approach to operations strategy: Top-down, Bottom-up, Inside-out, and Outside-in.
Details:
Top-Down Perspective:
Reflects the overall business objectives and how the operations function can strategically align with these goals.
Bottom-Up Perspective:
Focuses on leveraging day-to-day learnings and operational improvements to inform strategic decisions.
Inside-Out Perspective:
Develops internal capabilities that are critical to achieving competitive advantage in chosen markets.
Outside-In Perspective:
Looks at market demands and customer expectations to define the required operational capabilities and strategic adjustments.
