T Customer relationship management include provide after sales F Ensuring export document is not part of merchandiser duties T Export merchandiser play a role in product sourcing F Import export merchants assume all the risk but have potential F Export company only work with one specific product for industry T Establish overseas branches provide full control T Licensing and franchising required a high level of investment from company exporting F Joint venture and strategic alliances involve one company full ownership T Indirect export no risk method for businesses and trade F Direct exporting involves using intermediaries to sell product to foreign countries