220-1102

1. Microsoft Windows Editions

Windows 10 Editions:

  1. Home: Basic edition for everyday use. Lacks advanced features.

  2. Pro: Includes Home features plus advanced security and management tools.

  3. Pro for Workstations: Designed for high-end hardware and demanding workloads. Includes features like ReFS (Resilient File System).

  4. Enterprise: Similar to Pro but with additional features suited for large organizations. Includes advanced security features and management tools.

Feature Differences:

  • Domain Access vs. Workgroup:

    • Domain Access: Available in Pro, Enterprise, and Pro for Workstations. Allows centralized management.

    • Workgroup: Available in Home. Decentralized management where each machine is managed independently.

  • Desktop Styles/User Interface:

    • Home/Pro: Standard UI options.

    • Enterprise/Pro for Workstations: Additional management and security options.

  • Remote Desktop Protocol (RDP):

    • Home: No RDP server.

    • Pro/Pro for Workstations/Enterprise: RDP server functionality available.

  • RAM Support Limitations:

    • Home: Limited to 128 GB.

    • Pro/Pro for Workstations/Enterprise: Up to 2 TB.

  • BitLocker:

    • Home: Not available.

    • Pro/Pro for Workstations/Enterprise: Available for full-disk encryption.

  • Group Policy Editor (gpedit.msc):

    • Home: Not available.

    • Pro/Pro for Workstations/Enterprise: Available for advanced configuration.

Upgrade Paths:

  • In-Place Upgrade: Upgrading the OS version without affecting files and applications.

2. Microsoft Command-Line Tools

Navigation Commands:

  • cd: Change directory.

  • dir: List directory contents.

  • md: Make a new directory.

  • rmdir: Remove a directory.

  • Drive Navigation: C: or D: or X: to switch drives.

Command-Line Tools:

  • ipconfig: Display network configuration.

  • ping: Test connectivity.

  • hostname: Show system name.

  • netstat: Network statistics.

  • nslookup: DNS query.

  • chkdsk: Check disk for errors.

  • net user: Manage user accounts.

  • net use: Manage network connections.

  • tracert: Trace route to a network host.

  • format: Format a disk.

  • xcopy: Copy files and directories.

  • copy: Copy files.

  • robocopy: Robust copy files and directories.

  • gpupdate: Update Group Policy.

  • gpresult: Display Group Policy results.

  • shutdown: Shutdown or restart the computer.

  • sfc: System File Checker.

  • [command name] /?: Display command usage.

  • diskpart: Disk partitioning tool.

  • pathping: Network path analysis.

  • winver: Display Windows version.

3. Microsoft Windows 10 Control Panel Utilities

  • Internet Options: Configure internet settings.

  • Devices and Printers: Manage devices and printers.

  • Programs and Features: Install/uninstall programs.

  • Network and Sharing Center: Configure network settings.

  • System: View system properties.

  • Windows Defender Firewall: Configure firewall settings.

  • Mail: Configure email accounts.

  • Sound: Manage sound settings.

  • User Accounts: Manage user accounts.

  • Device Manager: Manage hardware devices.

  • Indexing Options: Configure search indexing.

  • Administrative Tools: Access various system management tools.

  • File Explorer Options: Adjust file and folder view options (show/hide hidden files, extensions, etc.).

  • Power Options: Manage power settings (sleep, hibernate, etc.).

  • Ease of Access: Accessibility settings.

4. Microsoft Windows 10 Operating System Features and Tools

  • Task Manager:

    • Services: Manage system services.

    • Startup: Manage startup programs.

    • Performance: Monitor system performance.

    • Processes: View running processes.

    • Users: Manage user sessions.

  • Microsoft Management Console (MMC) Snap-ins:

    • Event Viewer: View system and application logs.

    • Disk Management: Manage disk partitions.

    • Task Scheduler: Schedule tasks.

    • Device Manager: Manage hardware devices.

    • Certificate Manager: Manage certificates.

    • Local Users and Groups: Manage local user accounts and groups.

    • Performance Monitor: Monitor system performance.

    • Group Policy Editor: Configure Group Policies.

  • Additional Tools:

    • System Information (msinfo32.exe): View system configuration.

    • Resource Monitor (resmon.exe): Monitor system resources.

    • System Configuration (msconfig.exe): Configure startup options.

    • Disk Cleanup (cleanmgr.exe): Clean up disk space.

    • Disk Defragment (dfrgui.exe): Defragment and optimize drives.

    • Registry Editor (regedit.exe): Edit the Windows Registry.

5. Windows Networking Features

  • Workgroup vs. Domain Setup:

    • Workgroup: Simple, peer-to-peer network.

    • Domain: Centralized management with Active Directory.

  • Local OS Firewall Settings:

    • Application Restrictions and Exceptions: Configure allowed applications and exceptions.

  • Client Network Configuration:

    • IP Addressing Scheme, DNS Settings, Subnet Mask, Gateway: Configure network settings.

    • Static vs. Dynamic: Static IP addresses vs. DHCP.

  • Establish Network Connections:

    • VPN, Wireless, Wired, WWAN: Different types of network connections.

    • Proxy Settings: Configure proxy server settings.

    • Public vs. Private Network: Configure network profile.

  • File Explorer Navigation – Network Paths: Access network resources.

  • Metered Connections: Manage data usage for metered connections.

6. Application Installation and Configuration

  • System Requirements:

    • 32-bit vs. 64-bit: Application compatibility.

    • Graphics Card, VRAM, RAM, CPU: Hardware requirements.

    • External Hardware Tokens, Storage Requirements: Additional needs.

  • OS Requirements:

    • Application to OS Compatibility: Ensure application compatibility with the OS.

  • Distribution Methods:

    • Physical Media vs. Downloadable, ISO Mountable: Different ways to obtain and install applications.

  • Other Considerations:

    • Impact to Device, Network, Operation, Business: Considerations before installing.

7. Common OS Types and Their Purposes

  • Workstation OSs:

    • Windows, Linux, macOS, Chrome OS: Different operating systems for desktops and laptops.

  • Cell Phone/Tablet OSs:

    • iPadOS, iOS, Android: Mobile operating systems for tablets and phones.

  • Filesystem Types:

    • NTFS, FAT32, ext3, ext4, APFS, exFAT: Different filesystems used by various OSs.

  • Vendor Life-Cycle Limitations:

    • EOL (End-of-Life), Update Limitations: Support and updates availability.

  • Compatibility Concerns:

    • Cross-OS Compatibility Issues: Considerations for compatibility between different operating systems.

8. OS Installations and Upgrades

  • Boot Methods:

    • USB, Optical Media, Network, Solid-State/Flash Drives, Internet-Based, External/Internal Hard Drive: Various methods for installing or upgrading an OS.

  • Types of Installations:

    • Upgrade, Recovery Partition, Clean Install, Image Deployment, Repair Installation, Remote Network Installation: Different installation methods.

  • Other Considerations:

    • Third-Party Drivers, Partitioning (GPT, MBR), Drive Format, Backup, Compatibility: Key factors for OS installations.

9. Common Features and Tools of macOS/desktop OS

  • Installation and Uninstallation of Applications:

    • File Types (.dmg, .pkg, .app), App Store, Uninstallation Process: Methods for managing applications.

  • Apple ID and Corporate Restrictions: Manage Apple ID and corporate policies.

  • Best Practices:

    • Backups, Antivirus, Updates/Patches: Maintain system security and stability.

  • System Preferences:

    • Displays, Networks, Printers, Scanners, Privacy, Accessibility, Time Machine: Configure system settings.

  • Features:

    • Multiple Desktops, Mission Control, Keychain, Spotlight, iCloud, Gestures, Finder, Remote Disc, Dock: Key macOS features.

  • Disk Utility: Manage disks and storage.

  • FileVault: Disk encryption.

  • Terminal: Command-line interface.

  • Force Quit: Terminate unresponsive applications.

10. Common Features and Tools of Linux Client/desktop OS

  • Common Commands:

    • ls, pwd, mv, cp, rm, chmod, chown, su/sudo, apt-get, yum, ip, df, grep, ps, man, top, find, dig, cat, nano: Basic command-line tools.

  • Best Practices:

    • Backups, Antivirus, Updates/Patches: Keep the system secure and up-to-date.

  • Tools:

    • Shell/Terminal: Command-line interface.

    • Samba: File and print services for SMB/CIFS