Momentum Overview

  • Current Situation: Momentum remains consistent in operations.

Palo Prestig Case Update

  • Packet Issues: Indicates decrypted packets are not responsible for current issues.

  • Cabling Concerns: Confirmed that cabling is functioning properly.

  • Problem Diagnosis:

    • Uncertainty regarding potential hardware replacement.

    • Direct connections from both IONs yield consistent results.

    • When sending traffic directly, results are satisfactory.

    • Performance decreases when using Prismaccess, indicating a potential issue there.

    • Need to analyze the problem further to find solutions.

Meeting Notes

  • Michael's Introduction:

    • Status updates on high-end tickets.

    • No current customer impacts reported.

    • Coordination ongoing with Palo Alto regarding specific items.

Incident Reports

  • High-Level Breakdown:

    • Increased P4 incidents due to link flaps observed but not impacting customer service.

    • P2 incident reported at a collogic school but no service impact.

  • Power Outage Impact: A power flicker caused loss of internet service, but it is back up now.

Incident Management Updates

  • Fiber Link Alerts:

    • Multiple alerts generated without service impact.

    • Alerts auto-recover; Palo Alto tech reviewing logs.

Brook Park Office Data Center

  • Priority Mismatch: H A O2 active with priority 100 while H A O1 at 150.

    • No service impact stated; decision on priority was intentional to avoid failovers.

Incident Incidence Analysis

  • Recent Incident Data:

    • 9 P4 incidents noted likely related to winter storms.

    • Total incidents opened: 56, with 53 resolved.

    • Monitoring of Tokyo data center incidents continues, currently believed to be calmed down.

Communication Adjustments

  • Incident Feedback: Acknowledgment of QA survey feedback received, with future improvements aimed for communication.

NOK Interaction Protocols

  • Makati City Incident: Followed protocols for incident escalation.

    • Clarified that circuit details are essential for troubleshooting; discussion to ensure NOK can open tickets directly without prompt.

Process Crash Insights

  • Ongoing process crashes noted in grass prune ions prompting an action to open a tracking ticket.

  • Confirmation needed on persistent errors observed in system logs.

Upcoming Meetings and Projects

  • Provo Newberry VPN Testing: Scheduled for February 10, at 9 PM eastern; proactive measures to ensure reliability expected.

  • Data Center Moves:

    • Follow-ups on various historical data center moves considering signatures on orders needed.

    • Specific timelines set for upcoming project phases, including P2 for Hungary.

Final Notes/Closeout

  • Discussion about operational circuits and necessary updates for better communication paths.

  • Inquiry posed regarding LOAs (Letters of Authorization) for various service providers; proactive checks suggested to avoid future disruptions.