EXAM

MGMT 461: Exam 1 Outline
Chapter 1: Introduction to Employee Training and Development
• (1) Training- short term and structured and (2) Development-long term
• (1) Formal knowledge (2) tacit knowledge
• ADDIE Model: Analysis, Design and Development, Implementation, and Evaluation
• (1) Human capital- employees, HR, (2) Social capital- community, corporate culture, (3) Intellectual capital- linked to copyright, and (4) customer capital-customer base, metrics
• Stakeholders and training and development success
• Least common type of training: basic skills training (1%)
Chapter 2: Strategic Training
• Learning organization- continuous improvement to learn, adapt, change, etc
• (1) Mission- company’s purpose; what they’re doing right now; reason for existence, (2) Vision- what the company wants to be in the future; where does the company want to be, and (3) Values statement
• SWOT analysis- strengths and weaknesses- internal, opportunities and threats- external
• Staffing strategy
• Major strategies: (1) Concentration, Internal growth- highly specialized training, (3) External growth- vertical and horizontal integration, and (4)
Disinvestment
• Centralized training- in house
• Business-embedded (BE) learning function- different ways
• Resistance to change
• Examples of strategic training initiatives: (1) accelerate the pace of employee learning,
(2) diversify the learning portfolio, (3) expand who is trained, and (4) capture and share
knowledge
Chapter 3: Needs Assessment
• (1) Organizational analysis, (2) Task analysis, and (3) Personal analysis
• Methods in needs assessment and advantages/disadvantages: (1) observation, (2) surveys,
(3) interviews, (4) focus groups/crowdsourcing, (5) documentation, (6) technology, and
(7) historical data review
• Need assessment process
• Root cause analysis
• (1) Cognitive ability and (2) Self-efficacy
Chapter 4: Learning and Transfer of Training
• (1) Attitudes, (2) Cognitive strategies, (3) Motor skills, (4) Intellectual skills, and (5)
Verbal information
• (1) Expectancy theory, (2) Reinforcement theory, (3) Social learning theory, and (4)
Needs theory
• Logical verification
• (1) Closed skills and (2) Open skills
• (1) Semantic encoding and (2) retrieval
• Metacognition
• (1) Massed practice and (2) Spaced practice