Communitating with customers

was all in person now there r more ways of communicating. online banking has increased however service given to customers is less personable

Methods of communication

branch

physical place
face to face advice or self serving

ads/disads

ads	disads
in person / trusted / personable	limmited opening times
build relationships	long and effort
brand loyalty	travel and costs accosiated
other services
immediate transactions

online

manage banking needs online

ads	disads
24/7 access	less personable
no travel	needs the internet/knowledge
privet	cash cannot be given in /out
	cyber security

telephone

manage banking needs over the phone

ads/disads

ads	disads
to automate bills	cash cannot be given in or out
may speak to a advisor	limited open hours
no additional charges	can be automated
	limited services
	fraud and identity theft

mobile

manage banking needs on the mobile phone

ads	disads
24/7 acess	cash cannot be given in/out
conveniant	dowload app
	lose ur phone
	hacking

postal

paper copies of statments
some still pay bills via cheque

ads/disads

ads	disads
traditional	long
no technology required	could get lost