7Cs of Effective Communication — Quick Reference

Overview of the 7Cs of Effective Communication

• The 7Cs: Completeness, Conciseness, Consideration, Concreteness, Courteousness/Courtesy, Clearness, Correctness

• Communication is functional: explains, brainstorms, negotiates, directs, and aids decision-making; helps complete tasks.

Completeness

• Definition: Complete communication includes all information the receiver needs to respond, react, or evaluate properly.

• Coverage: What, Who, Where, When, How (WH questions).

Conciseness

• Definition: Not about length; direct and to the point.

• Remove insignificant or redundant information.

• Example: "Improve your performance within one week."

Consideration

• Definition: Consider the receiver's mood, background, preferences, education, status, and needs to build rapport.

• Example: Inclusive activity that relates to everyone regardless of gender, race, etc.

Concreteness

• Definition: Concrete messages supported by facts, figures, and real-life examples.

• Example: Detailed discussion of compensation and benefits (perks like gadgets, gas allowance, HMO).

Courteousness/Courtesy

• Definition: Respect culture, values, and beliefs; fosters a positive impact.

• Example: Intercultural meeting allowing polite conduct such as silent prayer to respect beliefs.

Clearness

• Definition: Use simple, specific words; focus on a single objective to avoid confusion.

• Tip: Pause and use plain language; avoid confusing punctuation.

Correctness

• Definition: Correct grammar eliminates negative impact and increases credibility.

• Example: A self-introduction with correct grammar and structure, free from errors.