Employee Stress, Motivation, and Conflict Management at Jersey Mike's

  • When Feeling Most Stressed at Work: When the store is exceptionally busy, specifically when customer lines are wrapped around the door, amounting to approximately 15−2015-20 customers. Also, when other employees are idle, regardless of business levels.

  • Reducing Stress at Work: Having sufficient staff to manage the high volume of business.

  • Coping Mechanisms During Work:

    • Deep breathing.

    • Taking customers calmly, one at a time.

    • Focusing only on the person at the counter, avoiding looking too far down the line.

  • Coping Mechanisms Outside of Work:

    • Watching TV.

    • Enjoying a glass of wine.

    • Spending time with family (though often home alone due to 1919-year-old twins having their own jobs).

  • Colleagues and Managers Assisting with Stress:

    • Easy to