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2023-PayPal-Global-Impact-Report

2023 Global Impact Report Summary

Overview

  • The report outlines PayPal's sustainability and impact initiatives for 2023.

  • Emphasizes commitment to corporate social responsibility (CSR).

Message from the CEO

  • Reflects on PayPal's mission to innovate payments and its responsibility to communities.

  • Highlights employee-centric culture fostering belonging and purpose.

  • Shares commitment to supporting small businesses and adapting to customer needs.

About PayPal

  • Leading platform enabling digital payments globally.

  • Serves 426 million active accounts in around 200 markets.

  • Key values: Inclusion, Innovation, Collaboration, Wellness.

Corporate Sustainability & Impact Strategy

  • Focus on responsible business practices, social innovation, employees & culture, and environmental sustainability.

  • Goals include enhancing brand reputation and managing risks effectively.

Key Focus Areas

1. Responsible Business Practices

  • Emphasis on cybersecurity and ethical operations:

    • Implementation of new fraud protection measures.

    • Achieved 100% compliance training for employees in 2023.

2. Social Innovation

  • Financial empowerment initiatives:

    • Facilitated $28 billion in loans to small businesses since 2013.

    • Raised over $20 billion for nonprofits and causes.

3. Employees & Culture

  • 55% overall workforce diversity and maintained equal pay equity.

  • Cultivation of a culture where all employees feel included and valued.

  • 82% employee survey participation, indicating strong engagement levels.

4. Environmental Sustainability

  • Committed to reducing GHG emissions and enhancing energy efficiency:

    • Achieved a 75% reduction in GHG emissions since 2019.

    • 89% of total energy use matched with renewable sources.

    • Water usage decreased by 28% in 2023.

Governance & Oversight

  • Active Board engagement in CSR matters and risk management.

  • Independent oversight contributed to strong governance practices.

Stakeholder Engagement

  • Regular assessments of significant non-financial topics affecting business success.

  • Engagement with investors, customers, employees, regulators to shape CSR strategies.

Conclusion

  • The report details PayPal's advancements in sustainability and social impact, emphasizing its roles in economic empowerment, environmental management, and responsible business practices.