Written Communication

Overview

  • Veterinary technicians utilize written communication extensively.

  • Focus areas include:
      - Medical recordkeeping
      - Email and text messaging
      - Social media usage

Medical Recordkeeping

  • Legal Requirement: Medical records must be maintained in accordance with legal standards.

  • Communication Tool: Records serve as a critical communication medium within the veterinary practice and with other veterinarians if the patient is referred.

Tips for Medical Recordkeeping

  • Thoroughness and Clarity:
      - Records should be comprehensive and easy to understand.
      - Adhere to standard medical abbreviations; avoid creative abbreviations that could lead to miscommunication.

  • Professional Language and Spelling:
      - Medical records may be seen by pet owners, so maintain professionalism.
      - Avoid personal judgments or criticisms of pet owners.
        - Example Documentation:
          - Instead of criticizing an owner for refusing treatment, document:
            "Strongly recommend ABC. Educated the owner, Mr. Kieth, on the benefits of treatment and the risks of not treating. The owner declines treatment."

Email and Text Messaging

  • Both email and text messaging are growing methods of communication in veterinary settings.

Comparison and Best Practices

  1. Email Communication:
       - Begin with a friendly greeting.
       - Use client-friendly language, steering clear of medical jargon.
       - When relevant, include links to online resources.
       - Ensure proper grammar, spelling, and punctuation are observed.
       - Organize emails into short paragraphs to enhance readability.
       - Avoid writing in all capital letters.
       - Conclude with a cordial closing statement (e.g., "Thank you.").

  2. Text Messaging:
       - Similar guidelines apply as with emails:
       - Maintain a friendly yet concise tone.
       - Use language accessible to clients; avoid complex terminology, slang, and emojis.
       - Ensure attention to spelling, grammar, and punctuation.
       - Refrain from using all caps.

Social Media and the Veterinary Hospital

  • Definition: Social media encompasses a range of interactive applications that allow users to create, share, and exchange information in virtual communities and networks.

  • Usage Tips:
      - Tips for personal use and practice-related postings should be reviewed to ensure professional conduct on social platforms.