Police Community Relations Test Notes

Police Community Relations Test Notes

Key Principles of Policing

  • "The police are the public and the public are the police" – Sir Robert Peel
  • Philosophy of PNP:
    • Service
    • Honor
    • Justice
  • Customer Relations:
    • The process and manner businesses establish and maintain relationships with customers.
  • Customer Service:
    • Act of meeting customer needs by providing professional, high-quality assistance before, during, and after service.

Important Concepts in Law and Order

  • Routine Activity Theory (1979):
    • Developed by Lawrence Cohen and Marcus Felson; focuses on the convergence of three key elements for crime to occur:
    1. Motivated Offender
    2. Suitable Target
    3. Absence of a Capable Guardian
    • Crime occurs when these elements converge in time and space.
  • International and National Instruments:
    • NAPOLCOM Resolution No. 2015-342 and PNP Letter of Instruction emphasizing governance and accountability.
    • United Nations Charter and the Universal Declaration of Human Rights (UDHR) highlight human rights standards.
    • ILO was established in 1919 to promote social justice for sustainable peace.

Performance Governance System

  • Designed to enhance standards of good governance:
    • Address corruption
    • Maintain political & economic stability
    • Uphold the rule of law
  • Components of Performance Governance:
    • Performance: Delivery of results and measurable progress.
    • Governance: Strategy to introduce transformational change.
    • System: Connects strategy with execution.

Management Tools for Governance

  1. PNP Customer Analysis
  2. PESTEL Analysis:
    • Political, Economic, Socio-cultural, Technological, Environmental, Legal
  3. SWOT Analysis
  4. Gap Analysis:
    • Assesses the current state versus desired future state
  5. Setting Objectives: SMART criteria

Patrol Framework

  • Peace and Order Agenda:
    • 9 P's:
    1. Philosophy
    2. Personalized
    3. Patrol
    4. Permanent
    5. Policing
    6. Problem Solving
    7. Partnership
    8. Place
    9. Proactive

Perspectives of the PNP Charter

  • Resource Management:
    • Ensure optimal use of resources and uphold transparency and accountability in financial transactions.
  • Learning and Growth:
    • Necessity for skill development in the PNP to adapt to changing environments.
  • Process Excellence:
    • Focuses on improving crime prevention and community safety through effective policing.
  • Community:
    • Strengthening partnerships with communities to enhance law enforcement efficacy.

Characteristics of Good Customer Service

  • Promptness:
    • Ensure timely service delivery and avoid delays.
  • Politeness:
    • Maintain courteous interactions with customers.
  • Professionalism:
    • Competently address customer needs.
  • Personalization:
    • Use of customer's name to build loyalty.

Social Control Theory (Travis Hirschi, 1969)

  • Conformity maintained through social bonds. Weakening of bonds can lead to increased deviant behavior, including crime.
  • Four Pillars of Social Control Theory:
    1. Attachment
    2. Commitment
    3. Involvement
    4. Belief

Key Functions of Police Community Relations

  1. Crime Prevention
  2. Community Service
  3. Human Rights
  4. Disaster Response Management

Enforcement Financing

  • The cornerstone of law enforcement is Public Trust and Community Engagement.

Essay Topics for Examination

  1. Draw and discuss CSOP System Core Components.
  2. Discuss the evolution in policing philosophy from Traditional policing to COPS to CSOP.