Unit 1 - Listening part 1 (2)

Unit 1: Listening Part 1 HLRC612

Hearing vs. Listening

  • Hearing

    • Physical process involving sound hitting our eardrums.

    • Passive activity; no brain engagement required.

  • Listening

    • Active process that requires effort and conscious thought.

    • Not always for the same purpose; can vary based on context.

Purposes of Listening

  • Informational Listening

    • To gain and understand information.

    • Example: Processing new information in class.

  • Critical Listening

    • Forming opinions, making judgments, and evaluating ideas.

    • Example: Listening to presentations.

  • Relational Listening

    • Supporting others and maintaining relationships.

    • Example: Conversations with friends and family.

Additional Purposes of Listening

  • Listening for Pleasure

    • Aimed at entertainment or enjoyment.

    • Example: Enjoying music or movies.

  • Listening to Discriminate

    • Differentiating between sounds.

    • Example: Parents identifying a baby's cry.

The Listening Process

  • Being Mindful

    • Conscious decision to focus on the present and engage.

  • Physically Receive Message

    • Eardrum responds to sound waves.

  • Selecting and Organizing Material

    • Brain chooses focus points and compares sounds heard previously.

    • Involves applying cognitive schemata for categorization.

  • Interpreting Communication

    • Going beyond mere hearing or seeing; making sense of the communication.

  • Responding

    • Demonstrating attention, interest, and sharing views.

  • Remembering

    • Retaining what is heard; noting that less than 50% may be remembered, and retention decreases over time.

Ways of Listening

  • Importance in Interpretation

    • Interpreters require specialized active listening training for quality service.

    • Effective communication requires active listening skills beyond common social contexts.

Everyday Listening

  • Passive Listening

    • Listening without a specific purpose; cannot recall most information.

    • Example: Listening to the radio without engagement.

  • Superficial Listening

    • Consciously paying attention to words, but understanding is limited.

  • Selective Listening

    • Attention directed at specific aspects, filtering irrelevant information.

Non-listening Types

  • Pseudo Listening

    • Pretending to listen without participating; often to avoid hurting feelings.

  • Monopolizing

    • Dominating conversations without allowing for turn-taking.

  • Selective Listening

    • Focusing only on certain parts while filtering out the rest.

  • Defensive Listening

    • Listening for perceived attacks or criticism, missing the actual message.

  • Ambushing

    • Listening to gather information for personal attacks; not focusing on the message.

  • Literal Listening

    • Concentrating on content while ignoring relational cues.

Effective Listening Techniques

  • Be mindful and present.

  • Control potential obstacles to listening.

  • Ask questions for clarity.

  • Utilize aids to improve recall.

  • Organize received information for better understanding.

  • Suspend judgment during interactions.

  • Seek to understand others’ perspectives.

  • Express support and encouragement during conversations.