Workplace Skills
Lesson 1: Job Performance
Vocabulary
Job performance: is how well an employee does his or her job.
Skills: are the things a person is able to do well.
Attitude: is a person's feelings and outlook about something.
positive attitude: is when a person feels optimistic and happy about something.
Optimism: is when a person looks at something favorably and predicts a good outcome.
negative attitude: is when a person feels pessimistic and unhappy about something.
Pessimism: is when a person looks at something unfavorably and predicts a bad outcome.
Behavior: is the combination of things a person says and does.
outcome: is the end result of an employee's work behavior.
Professionalism: is behaving in a way that is appropriate to the workplace.
Responsibility: means getting your work done on time, fulfilling your commitments, and taking ownership of your work.
Dependability: means being reliable, showing up on time, doing what you say you will do, and being willing to take on tasks as needed.
Being organized: means having a reliable and efficient system for organizing your tasks and appointments.
Prioritizing: is organizing tasks so that the most important and urgent tasks are completed first.
Discipline: is self control.
Productivity: is how much work an employee completes in a specific amount of time.
Etiquette: is a collection of standards that define proper social behavior in a specific community.
Ethical behavior: is appropriate, moral, and fair behavior.
Integrity: is the practice of using ethical behavior. A person with integrity is a person who behaves ethically.
Honesty: is truthfulness.
Being trustworthy: means that other people can count on you to protect their privacy and keep confidential matters to yourself.
conflict of interest: for an employee is a situation in which the employee could personally benefit by taking unfair advantage of his or her position within the company.
prejudice: is a judgment or opinion made before becoming fully informed about the topic.
Innovation: is the introduction of a new idea or way of doing something.
Creativity: is the ability to come up with new plans, ideas, or solutions to problems.
Initiative: is the first step or action toward a change.
Collaboration: is working with others to solve a problem or to create something.
Self confidence: is a person's belief in his or her own ability to do something well.
Assertiveness: is the ability to stand up for your own interests and ideas and to ask for what you want.
Arrogance: is a prideful attitude of superiority over other people.