Stakeholders

Who are stakeholders?

• employees

• customers

• directors

• creditors

• suppliers

• community

• government

• shareholders

Primary vs. Secondary

Primary:

• directly deal with the business

E.g. customers, employees, shareholders, board of directors

Secondary:

• no financial or functional relationship to the business

E.g. general public, communities, government, media & activist groups

Internal vs. External

Internal:

• people who are considered inside the organisation

E.g. employees, managers, shareholders, board of directors

External:

• people who are outside of the business

E.g. customers, government, suppliers, creditors