chapter 5

  • ethonographic study

    • look, but don’t touch.

    • observe NONVERBAL behavior.

    • artifacts, gestures, facial expressions, proximity.

    • territorial markers, dominance, immediacy, arousal, touch.

    • personal space, intimate space, social space.

    • take notes and report back thursday.

    • notes

      • group of four people talking at a round table. boy has an ear piece on, a leather jacket, and a huge water bottle. ginormous water bottle. he must be strong carrying that thing around.

      • shows signs of intimacy as they are smiling at each other. girl he is talking to is showing nonverbal communication by nodding. he is leaning towards the girl too. he likes her. and she doesn’t seem to hate it. other girl in the group does not seem as interested, she’s not leaning close.

      • older man in suit looking at computer. he appears focused, rubbing his mouth with his thumb. showing dominance with business attire. he has his bag on the chair across from him as a territorial marker.

      • girl in a discussion with her friend uses nonverbal communication to emphasize the point she was sayin (pointing with each syllable)

      • man in rain jacket looking at his phone. he’s holding it like old men hold their phones. he’s wearing glasses.

      • girl sitting at table alone with her hand above her eyes, could be blocking out the glare. she is typing on her computer and appear stressed.

      • person at the table behind me eating his pizza loud as fuck!! bro. shows nonverbally that he is annoying. close your damn mouth.

      • just watched a woman carry her laptop by it’s screen. what the hell. it showed that she was moving from somewhere local. the woman she is talking to is smiling at her. they are looking at something together on the laptop. they have their bags and coats on the other chairs as territorial markers so people don’t sit down.

      • person with pins on their crossbody bag as artifacts to show what they are interested in.

      • person eating fries and drinking pepsi with his legs crossed staring at phone. he’s got horrible posture.

      • girl on the phone quickly walking down the stairs. shows she needs to get somewhere FAST. possibly to the person she is talking to.

listening

  • what is listening?

  • difference between HEARING and LISTENING

  • hearing physiological process / passive

  • listening is active

  • five part process

    • selecting

    • attending

    • understanding

    • remembering

    • responding

  • listening barriers

    • not always easy to listen

    • barriers impede our listening

    • several types

    • self barriers

      • self-focus

      • emotional noise

      • criticism

      • overcoming barriers? be aware. be active.

    • information-processing barriers

      • process rate

      • information overload

      • receiver apprehension

      • shifting attention

    • context barrier

      • the context where someone is saying something.

  • stop look and listen

    • tlisstop what you are doing in addition to listening to that person. turn off your phone, close the book, etc. be aware of any internal noise. make sure you have adequate time to listen.

      • social decentering

    • look at the person. listen with your eyes. see nonverbal communication.

    • listen to the big picture, not the details. identify your listening goal. listening to learn, listening to evaluate, listening to enjoy, listen to empathize

      • empathize - don’t judge.