L11pt1 iii

Responsibilities of a Medical Front Office Assistant

• Support patient care with daily tasks.

Handling New Patients

• New patients need more time to fill out forms.
• Ask them to arrive 10-15 minutes early.
• Prepare necessary forms on a clipboard with a pen/pencil.
• Review submitted paperwork for completeness.
• Make copies of insurance card (front & back) and legal ID.

Handling Established Patients

• Verify and update information periodically.
• Always ask if any information has changed since the last visit.

Insurance Verification

• Verify insurance coverage at the appointment time.
• Coverage may change, especially with certain plans (e.g., Medicaid, HMO).

Patient Medical Record Maintenance

• Ensure current address, phone number, email, and medication info is updated.

Reception Area Maintenance

• Keep reception area well-lit, tidy, and comfortable.
• Display reading materials (magazines) neatly.
• Remove obstacles to prevent trips and falls.
• Play family-friendly music/television at a reasonable volume.

Children's Area

• Ensure safety and security of children's area.
• Post rules for parents in the children's area.
• Clean and sanitize toys regularly.

Patient Confidentiality

• Maintain confidentiality in waiting areas, aligned with facility policies.