effective communication seminar

Communication :

Is the sending and receiving of -

  • Messages

  • Signals

  • Information

  • Data

Aspects of communication -

  • Types of communication - written , non -verbal , visual , verbal (BSL , makaton , PACS , electronic communication devices

  • Paralinguistics - language , content , volume , tone , rate , emphasis

  • Non verbal communication - posture , orientation , proximity , facial expression , gesture , touch , appearance (hair , how we dress , expressing self )

Models of communication

The Shannon and weaver transition model (1949)

SENDER (Information source )- ENCODER (transmitter )- CHANNEL- RE- CODER ( reception )- RECEIVER (destination )

1 - sender - the idea in your head

2- encoder - you sending the message

3 - channel - your voice as you speak the idea

4 - decoder - the intended persons head

5 - feedback - does not occur in all circumstances

How does noise effect communication -

  • Physical noise

  • Cultural noise

  • Psychological noise

  • Physiological noise

  • Semantic noise