presentation

• First impressions are very important
  People make judgements on first impressions

• You need to be clean, smart, smiling, friendly and helpful to give a good first impression

• Good presentation applies to all aspects of the company, including, for example, clean and well-maintained cars

office presentation

• The office should be clean, smart and welcoming

• On play appageme ar with atractive window displays

• Having somewhere private where confidential meetings can take place is important

• includes cars being serviced and cleaned ( a breakdown leading to a missed meeting could be embarrassing)

• agencies also need to be accessible to those with special needs, reasonable adjustments need to be made to facilitate this

window displays

• Window displays are often the first point at which the general public has contact with your agency

• Displays need to be eye-catching and changed frequently

• The window display can target both landlords/sellers and tenants/buyers and give general information

• Information in the window display must be accurate and up-to-date

• Modern displays are illuminated and incorporate TV screens