Ch.7 Listening & responding in groups 

  • Listening: is the ability to understand, analyze, respect, and respond appropriately to the meaning of another person’s spoken and nonverbal messages

  • listening is our number one communication activity

  • managers may devote more than 60% of their workday listening to others

  • chief executives may spend as much as 75% of their communication time listening

  • spend 40-70% listening, 20-35% speaking

  • after listening to short talk most of us cannot accurately report 50% of what was said

  • we listen at only 25% efficiency

  • effective leaders engage in listening more than talking and ask more than they tell

    ==Effective Habits of Good Listening==

    • Knowledge: what to do, why to do it
    • skills: how to do it
    • motivation: want to do it

    ==Poor Listening Habits==

    • pseudo listening: faking attention or pretending to listen
    • selective listening: listening only to messages with which you agree; avoiding listening to complex or highly technical info
    • superficial listening: paying more attention to how members look and speak rather than to what they say
    • defensive listening: assuming that critical remarks made by other group members are personal attacks

  • disruptive listening: interrupting members, exaggerating negative non-verbal responses, and/or withholding your attention while others are speaking

  • automatic uncontrolled listening is the universal processing your brain uses to accept input and then transfer and store that input

  • mindful controlled listening is the purposeful act of applying specific listening strategies and skills that help you hear, understand, remember, interpret, evaluate

  • HURIER Listening Model: distinguishes six interrelated components of the listening process

-H: hearing : the ability to make clear distinctions among the sounds and words in a language

-U: understanding: the ability to accurately grasp the meaning of someone’s spoken and nonverbal messages

- R: Remembering: the ability to store, retain, and recall information that has been heard

-I: interpreting: the ability to empathize with another person’s feelings

-E: evaluating: the ability to analyze and make judgments about the validity of a message

-R: responding: the ability to respond in a way that indicates a full understanding of a message

  • ==listening to hear== is the ability to make clear, aural distinctions among the sounds and words in a language and is the “ prerequisite to al listening”
  • ==listening to understand== is the ability to focus on accurately grasping the meaning of spoken and nonverbal messages also known as ==comprehensive listening==
  • ==listening to remember is the ability to accurately recall what you hear
  • to remember what you listen you can repeat, associate, visualize, use mnemonics
  • listen to interpret is the ability to recognize, empathize, and respond appropriately to someone else’s situation or feelings
  • listening to evaluate is the ability to analyze critically and make objective judgments about the validity of a message evaluative listeners understand why they accept or reject another’s members ideas or suggestions
  • listening to respond is the ability to react appropriately to others in a way that indicates comprehension or appreciation of a message
  • Paraphrasing: is a form of feedback that uses different words to restate what others say in a way that indicates you understand them when you paraphrase you go beyond the words you hear to accurately identify the feelings and underlying meanings that accompany the wordsThe Golden Listening Rule