Week 10, Service Delivery Planning

SERVICE DELIVERY PLANNING SWO304

Overview

  • Course offered at SUNY Brockport focusing on strategies for effective service delivery planning.

LEARNING OBJECTIVES

Key Focus Areas

  • Identify the parts of the service delivery plan.

  • Review the formation of goals and objectives.

  • Locate available services for client support.

REVISITING THE ASSESSMENT PHASE

Critical Questions to Consider

  • What do I know about the source of the problem?

  • How does culture influence the client and environment?

  • What attempts have been made to resolve the problem?

  • What motivates the client to solve the problem?

  • What are the interests and strengths of the client that will support the helping process?

  • What barriers may affect attempts to resolve the problem?

ASSESSMENT INTERVIEW

Methods of Gathering Information

  • Structured Clinical Interview: A systematic approach to obtain the client’s information.

  • Case History Interview: Gathers comprehensive history regarding the client's background.

  • Mental Status Exam: Evaluates the client's cognitive functions and emotional state.

TESTING

Types of Tests

Maximum Performance Tests

  • Measure ability through various forms.

    • Achievement Tests: Evaluate current functioning level or previous learning.

    • Aptitude Tests: Indicate potential for learning or skill acquisition.

    • Intelligence Tests: Assess aspects of intelligence.

S M A R T Goals

Components of Effective Goals

  • Specific: Clearly define the goal with tangible outcomes.

  • Measurable: Assess success and progress.

  • Attainable: Ensure goals are realistic yet challenging to motivate.

  • Relevant: Align with personal values and ensure priority.

  • Time-Bound: Set a realistic timeframe to achieve the goal.

Importance

  • Properly focused goals enhance evaluation of success and help in identifying potential barriers.

INFORMATION AND REFERRAL SYSTEMS

Key Components

  • Social Service Directory: Lists types of problems addressed and services available from various agencies.

  • Feedback Log: Collects feedback from agencies delivering services to maintain quality referrals.

  • Referral Forms: Practical tools for documenting and processing service requests.

  • Staff Training and Networking: Critical for ensuring quality information and enhancing referral services.