Untitled Flashcards Set

ICAO Radiotelephony Alphabet

A - Alfa

B - Bravo
C - Charlie

D - Delta

E - Echo

F - FOxtrot
G - Gold
H - Hotel
J - Julliett
K - Kilo
L - Lima
M - Mike
N - November
O Oscar
P Papa
Q Quebec
R Romeo
S Sierra
T Tango
U Uniform
V Victor
W Whiskey
X X-ray
Y Yankee
Z Zulu

Booking Codes

• First - F

• Business - C and J

• Economy - Y M B H K V Q L

Types of trips

• One Way Trip: Flight to destination with no return

• Round Trip: Flight to destination with return - has to be exact same routing, booking code, and airline.

• Circle Trip: Flight to destination with return - different routing, booking codes, and/or airline.

Canadian Hubs

U.S.A Hubs

Terminology

• Origin City: Where travel begins

• Destination: City, area, or country the traveller is going to.

• Final Destination: Last city in the itinerary shown in ticket

• Point of turnaround: Furthest city geographically in an itinerary from city origin

• Outbound: Segments of itinerary that happens before the point of turnaround

• Inbound: Segments of itinerary that happens after the point of turnaround

Examples

                One segment itinerary

YWG —————————————————> YOW

Origin Destination & Final Destination

                Two segment itinerary

        Outbound segment YQR – YTO

          Inbound segment YTO – YQR

YQR —————————————————> YTO

Origin & Point of turnaround

Final Destination

Non-Stop Flight

• Flight that travels from one point to another without a stop

YYC ——————————————————————> YTO

Origin WS807 Destination

Direct Flight

• Flight with 1 or more intermediate stop(s) between origin and destination, but no change of aircraft

                                                              AC459
  

YVR ——————————————(YYC)———————————————> YMQ

Origin Intermediate Stop Destination

Code Sharing

• An agreement within two or more airlines.

• An airline buys space on another airline and sells it for the extra space as its own and uses their flight number

• Used to increase route network without costs of running a full service

• If it has four letters, it’s possible it is a code share

Examples:

YOW ————→ YVR —————> TYO ————> SIN

AC111 AC18 AC829 —> SQ, SIN

                                                                  ↳ code share

Airline and Passenger Benefits

• Most airlines have code-sharing partnerships.

• Term “code” refers to 2-character IATA designated code and flight number. (example: XX123 operated by airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876

• Operating carrier: The airline that actually operates the flight (the one providing the plane, the crew and the ground)

• Marketing Carriers/Validating Carriers: Company that sells the ticket but does not operate it.

Examples:

FLIGHT NUMBER ITINERARY AIRLINE

AC 757 TORONTO TO SAN FRANCISCO AIR CANADA

UA 8515 TORONTO TO SAN FRANCISCO AIR CANADA

AC 128 HALIFAX TO TORONTO AIR CANADA

AC 8912 HALIFAX TO TORONTO AIR CANADA JAZZ

Online Connection (one carrier airline)

YVR —————————————> YTO —————————————> YMQ

Origin AC116 Connecting AC866 Destination

                                                                  x

Interline Connection (more than one carrier airline)

YOW ——————————————> PHL——————————————> DEN

Origin AA2114 Connecting UA466 Destination

                                                                        x

O means Stopover

X means Connection

STOPOVER VS CONNECTION

• 4 hour rule (if the flights in between is more than 4 hours it’s a stopover, less than 4 hours is a connection)

• First available

Stopover

• More than 4 hours

• Customers choice

Connection

• Less than 4 hours

• Airlines choice

Examples:

1. A customer travelling YMQ-YYC asked her travel agent to arrange her flights so that she had 4.5 hours in YWG to visit with some friends. There are earlier flights available out of Winnipeg on the same carrier that she could have taken. Connection or Stopover? Stopover

2. A customer travelling YVR-LAS with a connection in SFO must wait for 5 hours in SFO for the connecting flight. There are earlier flights departing from SFO, but they are all full. Connection or Stopover? Stopover

3. A customer travelling from PHX-YYC with a connection in DEN departed from PHX on a flight that arrived in DEN at 2300. The next flight leaving from DEN-YYC was only at 0700 the next morning. The customer was forced to overnight in DEN. Connection or Stopover? Connection

4. A customer travelling from YTO to HNL with a connection in YVR had 3 hours and 50 minutes to make the connection in YVR. This time was within the Minimum Connecting Time required in YVR. However, because of a delay in YTO the flight arrived into YVR too late to make the connection. The customer now has an 8 hour wait for the next flight departing YVR to HNL. Connection or Stopover? Connection

WEEK 2 IN-CLASS ACTIVITY

AC467                             AC56                                                      FZ1025

Ottawa (YOW) ———————-> Toronto (YYZ) ——————————> Dubai (DBX) ————————> Maldives (MLE)

19:05             20:25 (layover of 1h20)     1 9:55 (layover of 5h15)               06:25

EK661          AC57                              AC446

Maldives (MLE) ———————> Dubai (DBX) ——————————> Toronto (YYZ) ————————> Ottawa (YOW)

18:20          21:35 (layover 3h55)         07:50 (layover of 1hr40)               10:37

Circle Trip: It has more than one airline

Cabin Class: Business Class

Connection (24-hour golden rule)

Original City: YOW

Destination: MLE

Final Destination: YOW

Point of Turnaround: MLE

Inbound: MLE-DBX-YYZ-YOW

Outbound: YOW-YYZ-DBX-MLE

Signing into Apollo

1. Click start Galileo desktop

2. Sign-On: ZMU1

3. Password: 4TESONLY

• Left side (white) referred to as: the PNR viewer

• Right side (black) referred to as: the Terminal side (Enter transaction and response)

Signing Out of Apollo

1. Type SOF

2. Exit out of both windows

Smartpoint Keyboard

Smartpoint Commands

Smartpoint Tools

• Calculator and Calendar

Encode City/Airport Airline - HELP ENCODE

Scrolling and Use of Tabs - HELP SCROLL

Apollo Help Pages

• Examples of help topics:

  1. HELP ENCODE ———> Encode/Decode

  2. HELP AVAIL ———> Availability

  3. HELP TIME ———> Time functions/local time date

  4. ALT+C ———> Retrieve all content from host

Display Availability

IMPORTANT NOTE: HMCT@24/LT TO SET COMPUTER TO DISPLAY FLIGHTS IN 24-HOUR CLOCK

• To display flight availability: HELP AVAIL

A01APRYOWYVR

l l l l

l l l ===== Destination City

l l ======== Origin City

l ============= Departure date (date then first 3 letters of month)

================= Function Identifier

1. Day/Date/City Pair/Time Frame of Flightfs

2. Line number

3. Origin city/Destination city (number of stops enroute show between city pair (EG. YYZ1SYD)

4. Departure/Arrival times (24 hour clock) displayed in local time

5. Airline code and flight number/ @codeshare indicator

6. Classes of service (booking code) and number seats avail

7. Equipment/aircraft type

• Click on blue item for more information

• Items in green are booking codes used when selling flights (each letter is a booking code)

• Number indicates amount of spaces/seats avail for that booking code

• Booking code in grey means it’s sold out

Availability Display

A01JANYVRYTO.0600 ————> Specific date/time

A01JANYVRYTO.0900**.D** —————> Nonstop/Direct flights only

A01JANYVRYTO.1500**/AC** —————> Specific date/Time/Carrier

A01JANYVRYTO.1200.D/AC —————> Specific date/Time/Direct Flights/Airline

0600 - earliest flight

2200 - latest flight

Direct Flights Displayed in Availability

• The number of enroute stops is located between city names

• Click on number of enroute stops to find out where stops are made

Next Day Arrival

• The number # indicates the flight arrives the next day

View Codeshare Flights

• Click on @ before the 2 digit airline code to display operating airlines

Point and Click Availability

1. Click on search in tool bar

2. Click on air availability search

3. Fill in information then click on search button

Sell Non-Stop or Direct Flights From Availability Display - HELP 0

• To sell two seats in Y class for flight on line 1 enter: N2Y1

  • N: Sell Function Identifier

  • 2: Number of seats

  • Y: Booking Code (Class of service)

  • 1: Line number from availability display

Response in the Passenger Name Record (PNR) Viewer

• Click on the flight # to display sold segment information

• Click on each airport codes to display the airport time

• Click on airport codes to remove info or flight # again

Point and Click to Sell Direct or Non-Stop Flights

• Select number of seats in the any drop-down menu

• Double click on the required booking code to sell the seat(s)

• Sold segment appears in the PNR viewer

Ignore - HELP IGNORE

• I (ignore)

Display the Itinerary

• *R

Sell Connecting Flights - HELP 0

• N2Y3Y4

  • Sell two seats in economy class (Y class) on connecting flights from lines 3 and 4

• N1Y2J3

  • Sell mixed class of service

  • Sell one seat in economy (Y class) from line 2 and in business class (J class) from line 3

Sold Segments Appear in the PNR Viewer

CLICK ON TO DISPLAY THE FOLLOWING

Example: Class of service

Example: Mixed Class of Service

Error Response when only one segment of a connecting flight is sold:

Cancel Segment - HELP CANCEL & HELP X1

• X1: Cancel itinerary (all segments)

• X2: Cancel only sold flight segment 2

  I I

  I I

  I —————— Cancel function identifier

  __________ Segment number

• X2.3: Cancel sold flight segment 2 and 3

• X1.4: Cancel sold flight 1 through 4