Professional Conduct Review and Voluntary Broker Resolution

Professional Conduct Review

  • Two Types of Issues Investigated:

    • Conduct of licensees.
    • Unlicensed activity.

  • Conditions for Initiating a Professional Conduct Review:

    • Sufficient evidence indicating a possible breach of the Real Estate Act or Rules.

  • RECA's Philosophy Regarding Licensees:

    • Licensees must know and follow the Real Estate Act and the Rules.
    • Licensees must provide competent services.
    • Licensees must stay updated on regulations and standards.

Voluntary Broker Resolution Process

  • Definition:

    • A process for minor issues that do not require further action.
    • Involves voluntary resolution between the broker and complainant.

  • Advisory Note:

    • May include a recommendation to avoid future issues.
    • Noted in the file.

  • Common Resolution Step for Minor Complaints:

    • An apology to the complainant.
    • Potentially followed by additional training or supervision.

  • Resolution Process for Serious Cases:

    • The full range and level of disciplinary actions may be applied.