Don Tequilla

Overview of the Conversation

• Participants: Caller (prospective customer) and Restaurant representative (manager).

• Purpose: Inquire about arranging a large-party reservation (≈ rehearsal dinner) at the restaurant.

Key Facts & Chronology

• The caller asks if the restaurant can accommodate the party sizes above .

• Clarification by the manager: distinguishes between catering and in-restaurant reservations; the caller confirms it is an in-house reservation.

• Proposed event date: July 11, next year (caller repeats "next July" twice, manager confirms "Yes, July 11").

• The caller indicates it will be a rehearsal dinner.

• Put in a reservation via the website (the website is new)

• Preferred confirmation method: phone call rather than solely relying on the website.

  • Rationale: “There’s a lot of people going around, taking reservations for this and that.” → Avoid booking errors.

• The manager asks to reconfirm by phone “a couple of weeks or a week before” the date.

Step-by-Step Reservation Workflow (as derived from call)

1. Initial inquiry.

2. The restaurant issues an acknowledgment email via the website.

3. The restaurant requests a telephone follow-up to ensure accuracy.

4. Final reconfirmation is requested ≈ 1–2 weeks beforehand.

Numerical & Calendar References

• Party size: 30+ guests.

• Date: 11\,\text{ July} of the coming year.

• Reconfirmation timeline: 1–2 weeks prior (≈ 7 \text{–} 14 days).