Study Notes on Signposting vs Referring for Support Services

Differences between Signposting and Referring

Signposting

  • Definition: Signposting involves pointing the helpee/client toward external resources or services that may be helpful without a formal or direct referral.
  • Nature: It is less formal compared to referring and is utilized when the helpee/client could benefit from additional support or information that falls outside the helper's role.
  • Role of the Helper: The helper/counsellor provides information regarding where the helpee/client can locate these services, with the expectation that the helpee/client will make contact or take further action on their own.

Examples of Signposting

  • Suggesting a website for information on mental health resources.
  • Recommending a self-help group for emotional support.
  • Directing to a community service that offers relevant information or support.

Referring

  • Definition: Referring is a process where a helper/counsellor formally directs the helpee/client to another professional or service that offers specialized support.
  • Usage: This approach is employed when the needs of the helpee/client exceed the expertise or scope of practice of the helper/counsellor; for instance, cases involving mental health disorders that require psychiatric care, or when legal or financial advice is needed.
  • Role of the Helper: In referring, the helper/counsellor typically takes a more active role by contacting another professional or organization on behalf of the helpee/client or providing detailed referral instructions. Sharing of relevant information with another service is conducted with the helpee/client's consent.
  • Examples of Referring:
    • Referring a helpee/client to a psychiatrist for a medication evaluation.
    • Directing a helpee/client to a social worker for housing support.

Key Differences

  • Formality:

    • Referring is characterized as a formal process involving a direct connection between the helper/counsellor and another service.
    • Signposting is an informal method that offers information to the helpee/client, leaving the follow-up actions to them.

  • Involvement Level:

    • Referring typically requires more active involvement from the helper/counsellor.
    • Signposting focuses on providing information that empowers the helpee/client to pursue independently.