Roles Managers Must Play Successfully

The Managers Roles

  1. managers are always working and they are in constant demand

   

  1. long hours at work are standard

       1. 50 hours are typical, 90 hours aren’t crazy

  1. never really have a true break
    1. managers spend virtually all of their work time communicating with others

   

  1. 100% of their work time is engaged in some form of communication with others
  2. written and oral communication ability is one of the most important career readiness competencies you can develop
    1. managers have to be purposeful and proactive about managing their time

   

  1. have to be responsible for multiple departments at once

3 Types of Managerial Roles: Interpersonal, Informational, and Decisional

  1. interpersonal roles

   

  1. managers interact with people inside and outside of their work
  2. roles include figurehead, leader, and liaison activities
    1. informational roles

   

  1. most important part of a managers job is information handling

       1. accurate information is vital for making smart decisions

  1. roles include monitor, disseminator, and spokesperson

       1. they receive and communicate information with other people inside and outside of the organization 2. disseminator: someone in the company who gives out news or information to others

          1. ex: bookstores are disseminators or ideas 3. spokesperson: the person in the company who speaks out the goals, ideas, and information of the organization

  1. decisional roles

   

  1. managers use information to make decisions to solve problems or take advantage of opportunities
  2. roles include entrepreneur, disturbance-handler, resource allocator, and negotiator

       1. entrepreneur: someone who starts their own business 2. disturbance-handler: an individual who deals with issues that may arise with customers or employees themselves

          1. responds involuntarily to to pressures too severe to be ignored 2. ex: a looming strike, a major customer gone bankrupt, or a supplier reneging on a contract 3. resource allocator: someone in the company who determines where the resources go throughout the business 4. negotiator: someone who works in the company to make better deals for the business