Business Ethics & Code of Conduct – Key Points

Introduction

Purpose: Clarifies expected ethical behavior and guides employees in making sound personal decisions. Scope: Applies to all employees. Core expectations: act with integrity, courtesy, and awareness of all policies; violations invoke disciplinary procedures.

Working Hours & Punctuality

Follow rostered hours precisely; special Ramadan schedules will be issued. Punctuality is critical for productivity and excellence.

Conduct During Working Hours

Maintain mutual respect, follow instructions, keep a safe, non-obstructive environment, and refrain from unauthorized solicitation or postings in the workplace.

Dealing with Clients

Go beyond contractual duties while protecting the firm from undue operational, financial, or reputational risk. Never conceal material facts from management.

Diversity & Inclusion

Equal-opportunity employer; zero tolerance for bias based on race, gender identity, religion, disability, socioeconomic status, etc. Commitment to a safe, diverse, and inclusive culture.

Dress Code

Default: Smart Casual. Roles involving client contact may require more formal wear. Clothing must be clean and professional; religious and disability-related attire is respected.

Information Security & Communication

Information, in any form, is a key asset and must be used only for business purposes. The organization may monitor systems at any time. Offensive, discriminatory, or defamatory content is forbidden.

Accuracy of Records

All records must be complete, factual, and honest; no “off-the-book” funds or disguised payments allowed.

Confidential & Proprietary Information

Never disclose or misuse confidential data of the firm or its clients, during or after employment. Respect copyright and IP laws; the company owns IP created in the course of work.

Cyber Security & Digital Devices

Internet, phones, and email are primarily for business. Personal use is allowed only if it is limited and lawful.

• Internet: no illegal, obscene, pirated, or risky content; no hacking or fraud.

• Cell Phones: keep calls brief, avoid distraction, never record confidential info, and do not use while driving a company vehicle.

• Corporate Email: use chiefly for work; personal use must avoid spam, unsafe sites, or disclosure of confidential data. Maintain strong passwords and report suspicious messages.

• Media Interaction: Only authorized spokespeople may speak to press or on social media for the company. Personal posts must carry disclaimers and avoid damaging content.

Conflict of Interest

Employees must avoid any situation—financial or personal—that competes with or compromises company interests (e.g., holding competitor stock, freelancing for rivals, accepting bribes or improper gifts).

Sexual Harassment & Discrimination

Any unwelcome verbal or physical conduct of a sexual or discriminatory nature is prohibited. Offenses include offensive jokes, touching, suggestive comments, or quid-pro-quo advances. Violations can lead to dismissal.

Employee Relationships

Fraternization: dating peers allowed if professional conduct is maintained; no sexual jokes or gossip. Managers may not date or directly supervise their partners. Hiring decisions must avoid nepotism; relatives cannot be in direct reporting lines.

Workplace Visitors

Obtain prior approval, ensure visitors sign in, wear passes, stay clear of sensitive areas, and do not solicit staff.

Solicitation & Distribution

Non-employees may not solicit or distribute on premises. Employees need HR approval and must not interrupt work when seeking support for approved causes.

Substance Abuse

Possession, use, or influence of alcohol or drugs on premises is forbidden; dealing in such substances is strictly prohibited.

Employee Grievance

Unresolved issues may be reported via the Zoho grievance form. Complaints (e.g., harassment, unfair treatment, policy violations) are handled confidentially and promptly.

Whistleblowing

Report misconduct to C-Suite per Whistleblower Policy. Identity is protected unless allegations are malicious; provide factual, specific information. Non-reporting of known wrongdoing is viewed as complicity.