Business professional communication

BOOST COMPREHENSION AND ANALYSIS

• SAGE Premium Video

  • Exclusively curated for the text.

  • Connects book contents with application & critical thinking.

  • Features auto-graded quizzes integrated with LMS gradebooks.

  • ADA compliant, includes transcripts.

  • Comprehensive media guide assists quick selection of relevant video content.

SAGE Publishing: Background

• Founded in 1965 by Sara Miller McCune at age 24.

• Committed to making research accessible while fostering creativity and innovation.

• Collaborates with top business authors balancing research, teaching, and industry experience.

• Focused on creating affordable, diverse textbook formats for students.

• Maintains independence to ensure the highest quality publishing.

BOOK TITLE

• Business and Professional Communication: KEYS for Workplace Excellence, Fourth Edition

• Authors: Kelly M. Quintanilla (Texas A&M University) & Shawn T. Wahl (Missouri State University)

COPYRIGHT AND PUBLISHING INFORMATION

• Copyright © 2020 by SAGE Publications, Inc.

• Printing and reproduction guidelines are adhered to.

BRIEF CONTENTS SUMMARY

• Preface

• Acknowledgments

• Introduction for Students

• Part I: Beginning Communication Principles

  • Chapter 1: Business and Professional Excellence in the Workplace

  • Chapter 2: Verbal and Nonverbal Communication

  • Chapter 3: Listening

• Part II: Entering the Workplace

  • Chapter 4: Résumés, Interviews, and Negotiation

  • Chapter 5: Getting to Know Your Diverse Workplace

• Part III: Developing in the Workplace

  • Chapter 6: Interpersonal Communication at Work

  • Chapter 7: Strengthening Teams and Conducting Meetings

• Part IV: Excelling in the Workplace

  • Chapter 8: Technology in the Workplace

  • Chapter 9: Business and Professional Writing

  • Chapter 10: Leadership and Conflict Management

• Part V: Presenting in the Workplace

  • Chapter 11: Informing and Persuading

  • Chapter 12: Speech Design

  • Chapter 13: Delivering a Speech with Professional Excellence

• Part VI: Surviving in the Workplace

  • Chapter 14: Work-Life Balance

• References

• Glossary

• Index

• About the Authors

DETAILED CONTENTS OVERVIEW

• Part I: Beginning Communication Principles

  • Understanding communication's importance, roles, experiences, channels, and overall complexity.

  • Includes discussion on communication ethics and essential workplace excellence keys.

• Part II: Entering the Workplace

  • Stresses résumé creation, interviewing skills, workplace culture, and team dynamics.

• Part III: Developing in the Workplace

  • Emphasizes interpersonal communication, team building, and maintaining professional relations.

• Part IV: Excelling in the Workplace

  • Focuses on technological integration, effective writing, and leadership effectiveness in conflict management.

• Part V: Presenting in the Workplace

  • Covers strategies for effective presentations and speech design principles.

• Part VI: Surviving in the Workplace

  • Discusses work-life balance strategies to enhance personal and professional life.

PREFACE

• Discusses the intent to address key communication challenges in business. Focus on professional success and adaptability across varied industries. Features the KEYS process to foster reflexive communication.

ORGANIZING FEATURE: KEYS for Workplace Excellence

1. Know Yourself: Self-assessment as communicators.

2. Evaluate the Professional Context: Consider stakeholder needs and constraints.

3. Your Communication Interaction: Monitor personal communication styles.

4. Step Back and Reflect: Continuous analysis for improvement.

STRATEGIES FOR EXCELLING IN THE WORKPLACE

• Part I conveys foundational principles of business communication.

• Subsequent parts guide through the stages of career progression, emphasizing continued self-evaluation.

• The text stresses adapting communication to diverse professional contexts while developing interpersonal competency.