Pharmaceutical Marketing

Pharmaceutical Marketing

Introduction

  • The term 'market' is defined by the gaps separating parties in an exchange.

  • These gaps include spatial, time, perception, ownership, value, and quality dimensions.

  • Marketing is a crucial aspect of modern business management, relying on market analysis and research.

  • Pharmaceutical marketing aligns with general marketing principles.

Specifics of Pharmaceutical Marketing

  • In the pharmaceutical sector, consumers often have limited choice in drug selection.

  • Physicians usually select drugs, making them key decision-makers.

  • Pharmaceutical marketing, also known as medico-marketing, involves advertising and promoting pharmaceuticals.

  • Advertising of pharmaceuticals is regulated in many countries.

  • Pharmaceutical management is governed by drug and magic remedies regulations.

Core Principles of Marketing

  • Marketing is defined as the art and science of creating, exploring and delivering value to meet target market needs at a profit.

  • It identifies unmet needs and desires. For example, eBay was created to locate items people desired the most.

  • Marketing defines, measures, and quantifies the market size and profit potential.

  • It identifies which market segments a company can best serve and designs appropriate products and services.

  • Marketing encompasses sales, public relations, pricing, packaging, distribution, and promotions.

Key Marketing Processes

  • Opportunity identification.

  • New product development.

  • Customer attraction.

  • Customer retention and loyalty building.

  • Order fulfillment.

  • Success depends on effectively managing all processes; failure in any can hinder survival.

Mission of Marketing (According to Philip Kotler)

  • Early Answer: To sell all company products to everyone.

  • Sophisticated Answer: To create products that meet the unmet needs of target markets.

  • Philosophical Answer: To raise the material standard of living and quality of life worldwide.

  • Marketing aims to identify unfulfilled needs and create attractive solutions, such as modern kitchens liberating women from housework.

Marketing Management

  • Marketing management is a business discipline focused on the practical application of marketing techniques and managing a firm's marketing resources and activities.

Scope of Marketing

  • Marketing is a dynamic business process that evolves over time.

  • Marketing involves 10 types of entities:

    • Goods.

    • Services.

    • Experiences.

    • Events.

    • Persons.

    • Places.

    • Properties.

    • Organizations.

    • Information.

    • Ideas.

Goods

  • Goods are tangible items offered to satisfy a need or want.

  • Exchange of physical goods results in ownership.

  • Goods represent the bulk of most countries' production and marketing efforts.

  • Marketing programs center around goods, including fast-moving consumer goods (FMCG) and consumer durables.

Services

  • Services are intangible activities or benefits offered by one party to another.

  • Services include the work of professionals like lawyers, doctors, and teachers, as well as services provided by hotels, airlines, banks, insurance companies, and transportation corporations.

  • Service production may or may not be tied to a physical product.

  • Many market offerings include a mix of goods and services.

  • Examples range from doctors providing consultations (pure service) to fast-food centers combining goods and services.

Experiences

  • Experiences are created by mixing services and goods, offering unique, non-routine activities.

  • Examples include water parks, zoos, and museums.

  • Experiences such as climbing Mount Everest, traveling on the Palace on Wheels, and trips to the Moon are also marketed.

Events

  • Marketers promote time-based, theme-based, or special events.

  • These include company anniversaries, sports events (e.g., FIFA World Cup, Olympics), artistic performances, trade shows, award ceremonies, and beauty contests.

Persons

  • Celebrity marketing has become a major business, with film stars, singers, cricketers, and celebrity chefs managed by agents and public relations firms.

Places

  • Countries like India and China compete to attract foreign companies as production hubs.

  • Cities like Bangalore, Hyderabad, and Gurgaon are promoted as software development centers; Bangalore is known as the software capital of India.

  • Countries with cost-effective medical services and ancient therapies are emerging as destinations for medical treatment.

Properties

  • Properties, including real estate and financial instruments, are marketed.

  • Property dealers facilitate the buying and selling of residential and commercial properties.

Organizations

  • Organizations actively build a strong, favorable public image.

  • Companies invest in corporate identity ads and associate with social causes to enhance their image.

  • Universities, museums, and performing arts organizations use marketing to boost their images and compete for recognition.

Information

  • Information is produced and marketed as a product.

  • Schools, colleges, and universities provide information at a price.

  • Encyclopedias and non-fiction books market information.

  • Magazines provide information on health, business, automobiles, architecture, and technology.

Ideas

  • Every market offering includes a basic idea.

  • An example is Revlon selling