Emergency Protocols and Operations for Cabin Crew

Depressurization

  • Rapid Descent

    • Command: "Pull mask, place it over nose and mouth"

    • Command to cabin crew: "Descent completed"

Evacuation

  • Evacuate prompt: "Evacuate, evacuate"

  • Command: "No: Cabin crew and passengers, remain seated"

Foreseen Emergency

  • Scenario: Incapacitation of the pilot

    • Command: "Purser to cockpit, please"

NITSS (Normal and In-Flight Terminology Standardization)

  • Cabin crew duties:

    • Positioning: "Cabin crew to the forward/afterward galley"

    • Time-sensitive commands:

    • "Finish preparation, finish preparation" (to be completed in 2 minutes)

    • "30 seconds before impact: Brace, brace"

After Impact

  • Command to crew: "Attention crew, at station"

Unforeseen Emergency

  • Command: "Brace for impact, brace for impact"

Severe Turbulence

  • Commencement:

    • Command: "Cabin crew and passengers, be seated immediately"

  • Conclusion:

    • Command: "Cabin crew, normal operations"

Refueling Operations

  • Status updates:

    • Command during refueling: "Cabin crew, refueling in progress"

    • Command when refueling completed: "Cabin crew, refueling completed"

Emergency Measures

Normal Operations:

  • Take off and landing:

    • Time reference: "Cabin crew, 20 minutes"

    • Boarding Operations:

    • Total passengers: 156 (including WCH Charlie)

    • Confirmation of armed slides afterward

    • Commands:

      • "Cabin crew close doors, arm slides, and cross-check"

    • Status upon completion of boarding: "Cabin crew, boarding completed"

    • Final headcount: "Cabin crew, boarding completed, correct on board"

    • Update on passenger status:

      • While passengers standing: "Inform you when ready to move"

      • While passengers seated: "Cabin ready to move"

    • Landing Procedures:

    • Deactivate slides: "Slides disarmed, check eCAM"

    • Confirm eCAM checks: "ECAM checked, open doors"

    • Sequence:

      • Open rear door when stairs are connected

      • Confirm disarming of rear slides and cross-check

      • Command to request permission for door opening: "Slide disarmed, request permission to open door 2L, 2R"

      • When permitted: "You may open the door"

      • Close doors 2L and 2R

    • Silent review:

    • Before take off: "Cabin crew, prepare for departure"

    • After take off: "Cabin crew, prepare for landing"