Baylor Scott & White Grapevine Access Servies Team Meeting Notes (April 2025)

Meeting Overview

  • Event: Baylor Scott & White Grapevine Access Services Team Meeting
  • Dates: April 23 & 26, 2025
  • Focus: Discuss metrics and performance in Access Services.

Agenda

  • Welcome
  • Metric Review
  • Documentation
  • People Survey
  • What’s Coming?
  • Q&A

FY 2025 Access Services Metric Update

Key Metrics Reviewed
  • Audit Metrics:
    • GC (General Criteria): 100% success from July to March.
    • IMM (Immediate Measures): Consistent 100%, with a decrease to 97% in February.
    • MOON: Generally high success rates, peaking at 100%.
    • NOIP: Fluctuating rates, with a low of 90% in August.
    • MSPQ (Metric for Service Performance Quality): Range from 87% to 100%, average consistent.
Press Ganey Facility Metrics
  • Examples:
    • Ambulatory Surgery: High ratings with trends around 95-98%.
    • Emergency Services: Mixed ratings; some areas fell below targets such as Likelihood to Recommend (below 90% marked).

FY2025 POS Metric Collections

  • Total Revenue for Hospital (Baylor Reg Med Ctr Grapevine):
    • Monthly Trend (Jul-Mar): Between $601,381 and $1,100,335.
    • Goal: To maintain collections at or above 2% monthly.

Top Collectors by Quarter

  • Q1 (Jul-Sep):
    • Michelle: $95,137
    • Sheila: $89,657
    • Shaly: $63,505
  • Q2 (Oct-Dec):
    • Michelle: $101,932
  • Q3 (Jan-Mar):
    • Elizabeth: $154,119

Million Dollar Celebration

  • Acknowledgement for the team’s hard work towards achieving financial goals; check emails for details.

FY2025 Incentive Update

  • Key Goals:
    • Specific monthly and overall targets related to collections and metrics documentation.
    • Team incentives tied to performance; a percentage of the total payout based on performance against goals.
  • Documentation Importance:
    • Vital for compliance, ensures a well-structured record of patient interactions.
    • Examples where documentation is crucial include consent and error communication.

People Survey (May 12-27)

Importance of Participation
  • Goals:
    • Ensure accurate survey data and unbiased results to improve team engagement and action plans.
  • Target: 90% participation goal rewards department with a celebration meal.
Understanding Survey Questions
  • Reverse scoring examples indicate a favorable perception from disagreement responses.
  • Key Concepts:
    • Huddle: Team meetings to discuss performance and improvements.
    • Autonomy: Employees' authority in performing their roles without unnecessary intervention.

What's Coming?

  • Upcoming Events:
    • Town Halls (April 28-May 2)
    • Healthcare Appreciation Week (May 12-18)
    • Performance Cycle (June 16-August 25)
    • End of FY25 (June 30)