Pureblue Priscilla Training 12-15-23

Faucet Issues and Troubleshooting
- Common issue: Air gap window leaks on the faucet often due to:
  - White capillary tube dislodged or improperly fitted.
  - Debris in the white drain tube leading to the drain pipe.
- Recommended cleaning method:
  - Use a straightened wire coat hanger to break through clogs.
  - Caution against using pipe cleaners or straw brushes as they often push debris further ahead, worsening the clog.
- Testing for clogs:
  - Drop the white tube into a bucket and run water.
  - No water means the clog is further up; water indicates the leak may have been solved.
- Importance of troubleshooting fully before replacing faucets.
Manifold Design
- Comparison of three-stage and four-stage manifolds:
  - Installation problems with screws due to bad design.
  - Color coding absent in some models complicates assembly for customers.
- Clear markings for tubing connections:
  - Different labeled spots for faucet, tank, and inlet tube.
  - All carbon filters are interchangeable between models but must be replaced regularly.
Batteries and Circuit Boards in Faucets
- Battery box removal difficult; suggested using a small screwdriver to extract.
- Discussed the common issue of the battery light not working due to a bent clip affecting the battery connection.

Components Overview
- Included components: angle stop adapter, tank connector, screws for manifold.
- Importance of checking seals and not stripping components during installation.
- Need for proper fitting of the tube to avoid leaks; must insert tubing sufficiently.
- Reminder:
  - No insert necessary with tubing; relies on tightening to ensure fit.
Air Gap and Drain Saddle
- Air gap importance: prevents backflow during operation.
- Must install gravity-fed tubes without loops to avoid leaks, especially around garbage disposals.
- Seasonal peak issues during holidays when customer sinks are overfilled.

Order Management in Shopify
- Search functionalities: can use customer name, phone number, or address to locate orders.
- Easy process for reordering items based on past customer purchases.
- Benefits of having saved address data for returning customers.
- Highlighted importance of verifying customer address before placing orders.
- Reminder of handling shipping costs effectively when creating orders.

Red Indicator Light Alerts
- Red light serves as a filter replacement reminder; does not immediately indicate filters are bad.
- Customers can wait to order replacements; typically have weeks before issues arise.
- Reset procedure:
  - Remove and reinsert the battery to restart timer.
- Clarification: Red light doesn’t mean filters are expired yet; must be proactive about replacements.

Installation and Maintenance
- Noting absence of shutoff valve complicates maintenance; water must be turned off at the main supply.
- Importance of draining tank before filter changes to prevent overflow.
- Customer instructions on how to push air into tank correctly to avoid damage during maintenance.

Battery Functionality
- Customers can bypass the battery system; battery is not essential to operation.
- Suggestion for those who dislike the light to use alternative timer systems.

Customer Support and Communication
- Importance of a clear communications protocol for customer queries and support.
- Future updates planned for training materials and product Q&A to assist staff and customers.
- Affirmation of continued support for customers and reassurances of product usability.
- Encouragement to stay communicative with team members for optimal service.