PM N4 JUNE 2022 NOTES

4. SECTION B: Detailed Questions

4.1 Major Themes in Questions

• Changes in Workforce: Multicultural environment affecting human resources.

• Resistance to Change: Seven causes of individual resistance.

• Job Analysis: Importance of job specifications/descriptions.

• Recruitment Sources: Internal vs external recruitment methods.

• Human Resource Audit: Objectives of auditing current workforce.

4.2 Key Concepts Explained

• Change Management: Steps for drafting a change program include setting goals and analyzing present vs. future conditions.

• Span of Control: Definition and types (wide vs narrow).

• Job Description: Its significant uses in organizations include clarity in roles, responsibilities, and relationships.

5. Important Concepts and Definitions

5.1 Job Description Components

• Job identification, task summary, responsibilities, authority, work conditions, and standards.

5.2 Resistance to Change Factors

• Individual habits, fear of the unknown, incomplete information, and social system disruptions.

5.3 Organisational Changes Elements

• Organisational structure, technology, physical setting, and people adjustments.

5.4 Successful Succession Planning

• Review critical positions, identify talent pool, conduct promo ability ratings, and differentiate potential successors.

6. Practical Applications in Personnel Management

6.1 Use of Workforce and Productivity Measures

• Recognizing low productivity issues in South Africa and finding methods to enhance worker efficiency.

6.2 Implementation of Health and Safety Measures

• Addressing employee wellness through medical facilities, training, and first-aid services.

• The total marks for the whole examination are 200, divided into segments for planning and response efficiency.

• Review practical applications of knowledge and assess understanding through structured exams and assignments.