Attitudes and Cognitive Dissonance Notes

Warm-Up Discussion

  • Internship A: Xsoftworks Inc. requires 1515 hours a week, with at least 1010 hours on-site and 55 hours optional work from home for approximately $1,200\$1,200 a month.

  • Internship B: Vandalay Industries requires 1515 hours a week on-site for approximately $800\$800 a month.

  • Discussion Prompt: Which internship would you enjoy more, assuming all other factors are equal?

Cognitive Dissonance Theory

  • Definition: An unpleasant state arising when an individual recognizes inconsistency between their actions and their attitudes or beliefs.

  • Mechanism:   1. Witness inconsistency between thoughts and actions.   2. Inconsistency creates unpleasant emotion.   3. Resolution of inconsistency to eliminate the emotion.

  • Conditions for Dissonance:   - Behavior was freely chosen.   - Behavior was not sufficiently justified.   - Behavior had predictable negative consequences.

Reduction and Rationalization

  • Options for Reducing Dissonance: Change behavior, change attitudes, rationalization, or self-affirmation.

  • Rationalization: Occurs both before a decision (rationalizing negatives) and after a decision (rationalizing consequences).

  • Effort Justification: The tendency to justify time, effort, or money devoted to something that proved unpleasant or disappointing (e.g., car ownership, parenthood).

  • Self-Affirmation: Focusing on a different, strong self-aspect or self-schema to bolster one area of self-image while tolerating a hit to another.

Forced Compliance and Behavioral Change

  • Induced (Forced) Compliance: Compelling someone to behave inconsistently with their beliefs. Humans often act as if they wanted to do it all along.

  • Festinger and Carlsmith (19591959): Research suggesting that changing attitudes is most effective when using the smallest amount of incentive or coercion necessary.

  • Incentive Rule: A substantial reward will not change the underlying attitude, whereas a barely sufficient reward has a better chance of doing so.

  • Extinguishing Behavior: "The Forbidden Toy" study:   - Severe Punishment: Involved being "very angry" and taking all toys away; did not change the rating of the toy.   - Mild Punishment: Involved being "very annoyed"; resulted in participants liking the toy significantly less.

Self-Perception Theory

  • Concept: Attitudes are inferred via behavior rather than introspection; there is no real unpleasant state of arousal.

  • Comparison with Cognitive Dissonance:   - Cognitive Dissonance: Used when behavior conflicts with strong, pre-existing attitudes; involves tension/arousal.   - Self-Perception: Used when attitudes are weak or non-existent; involves no arousal.

Questions & Discussion

  • Icebreaker: What would constitute a "perfect" day for you?

  • Scenario Analysis: Tiffiny, a hardworking tennis player, parties the night before a match instead of practicing and subsequently loses. How could Tiffiny resolve this dissonance?

  • Discussion Question: When else do you think cognitive dissonance happens?