Business-to-Business Market and Career Prospects in Marketing
The Business-to-Business Market
Learning Objective 13-6
Compare the business-to-business (B2B) market and the consumer market.
Overview of Business-to-Business Marketing
Definition of B2B Market:
- Business-to-business (B2B) marketers encompass a wide range of entities including:
- Manufacturers
- Intermediaries (e.g. retailers)
- Institutions (e.g. hospitals, schools, nonprofits)
- Government organizationsLarger Scale:
- The B2B market is larger than the consumer market due to items being sold and resold multiple times before reaching the final consumer.Strategic Differences:
- B2B marketing strategies differ from consumer marketing strategies because business buyers have their own unique decision-making processes.
Key Differences Between B2B and Consumer Markets
Market Size and Customer Base:
- B2B Market: Relatively few customers, often consisting of large firms (e.g. construction or mining).
- Consumer Market: Over 123 million households exist in the U.S. consumer market.Customer Size:
- B2B Customers: Business customers tend to be larger organizations, which employ a majority in producing various goods and services. Despite this, many small to medium-sized enterprises (SMEs) constitute an attractive market segment.Geographical Concentration:
- B2B Markets: Tend to be geographically concentrated (e.g. oil fields in the Southwest and Canada). This allows marketers to minimize distribution issues by locating warehouses near industrial centers.
Buying Behavior:
- Rational Decision-Making: Business buyers are generally more rational and less driven by emotions than consumer buyers. They rely on product specifications to guide purchasing decisions and consider the total product offer (quality, price, service).
Sales Transaction Modes:
- B2B Sales: Often direct (e.g. tire manufacturers selling to auto manufacturers), but can also involve intermediaries (e.g. selling to consumers through wholesalers and retailers).
Promotional Strategies:
- Promotions in B2B: B2B sales rely more on personal selling, as there are fewer customers requiring personal service. Conversely, consumer promotions largely depend on advertising.
Visual Comparison: Figure 13.7 - Comparing Buying Behavior
Business-to-Business Market Characteristics
Market Structure: Relatively few potential customers.
Product Types: Involves larger purchases, often requiring technical and complex products.
Customization Needs: Frequently requires customization.
Advice Requirements: Often requires technical advice, delivery, and after-sale service.
Buyer Profile: Buyers are trained in their respective fields.
Buying Procedures:
- Details of most purchases are negotiated.
- Objective standards are followed.
- Formal processes involving specific employees govern transactions.
- Relationships between marketers and buyers are closer.
- Buyers often source from multiple suppliers.
Consumer Market Characteristics
Market Structure: Many potential customers.
Product Types: Smaller purchases.
Geographical Dispersion: Customers are geographically dispersed.
Product Requirements: Requires less-technical products.
Customization Needs: Sometimes requires customization.
Advice Requirements: May require technical advice, delivery, and after-sale service, but varies.
Buyer Profile: No special training required for consumers.
Buying Procedures:
- Customers accept standard terms for most purchases.
- Personal judgment influences decisions.
- Informal processes involving household members govern transactions.
- Relationships between marketers and consumers are generally impersonal.
- Rarely do consumers buy from multiple sources.
Career Opportunities in Marketing
Marketing Careers: A broader variety of career paths exists in marketing compared to other business disciplines.
Possible Roles Include:
- Retail manager positions (e.g. Nordstrom, Target)
- Marketing research analyst
- Product management roles
- Sales, advertising, and sales promotion
- Public relations
- Roles in transportation, storage, and international distribution
- Website design and developmentImportance of Technology: Consider how social media, search engines, and emerging technologies can be utilized in marketing.
Career Reflection: As you go through marketing chapters, think critically about whether a marketing career aligns with your interests.