Quiz #6 - Communication Etiquette

Conversational Etiquette

• DOs

  • listen more than you talk

  • take turns talking (especially in groups)

  • think before you speak

• DONTs

  • address the person appropriately

  • do not overshare - avoid gossiping or giving too much information

  • be careful with humor

  • do not ask questions that you can find the answer easily on your own

Email Etiquette

• DOs

  • subject line - keep it short and to the point

  • salutations - include with proper title

  • body paragraphs - do not email an essay, keep it clear and straight to the point

  • proofread your message (grammatical and spelling mistakes look careless)

  • closing - include at end of your message

  • respond back in a timely manner

• DONTs

  • do not use ALL CAPS, it is construed as yelling

  • do not use too many underlines, bolds, or italics

  • know the person you are emailing when using humor

  • avoid writing in a negative tone

Phone Etiquette

• DOs

  • speak normally and at a normal pace

  • use a proper title

  • carefully listen

  • have information that you need ready before the call

• DONTs

  • never use slang

  • never eat or drink

  • do not have a conversation with another person

Nonverbal Etiquette

• DOs    

  • make eyecontact

  • smile

  • provide facial expressions to show you are listening (nodding)

  • give a firm handshake

• DONTs

  • do not slouch or show bad posture - shows lack of confidence

  • carefule with having an emotionless face - comes across as unapproacable

  • be aware of tone of voice - calm down before communicating