Business definition- people in business
Motivation is the reason why employees want to work hard and work effectively for the business.
Wage is a payment for work, usually paid weekly
Time rate is the amount paid to an employee for one hour of work
The piece rate is the amount paid for each unit of output
Salary is payment for work, usually paid monthly.
Bonus is an additional amount of payment above basic pay as a reward for good work.
The commission is a payment relating to the number of sales made
Profit sharing is a system whereby a proportion of the company's profits are paid out to employees
Job satisfaction is the enjoyment derived from feeling that you have done a good job
Job rotation involves workers swapping around and doing each specific task for only a limited time and then changing around again
Job enrichment involves looking at jobs and adding tasks that require more and/or responsibility
Team-working involves using groups of workers and allocating specific tasks and responsibilities to them
Training is the process of improving a worker's skills
Promotion is the advancement of an employee in an organisation, for example, to a higher job/managerial level
Organisational structure refers to the levels of management and division of responsibilities within an organisation
An organisational chart refers to a diagram that outlines the internal management structure
Hierarchy refers to the levels of management in any organisation, from the highest to the lowest.
A level of hierarchy refers to managers/supervisors/other employees who are given a similar level of responsibility in an organisation.
Chain of command is the structure in an organisation which allows instructions to be passed down from senior management to lower levels of management.
The span of control is the number of subordinates working directly under a manager.
Directors are senior managers who lead a particular department or a division of a business.
Line managers have direct responsibility for people below them in the hierarchy of an organisation.
Supervisors are junior managers who have direct control over the employees below them in the organisational structure.
Staff managers are specialists who provide support, information and assistance to line managers.
Delegation means giving a subordinate the authority to perform particular tasks.
Leadership styles are the different approaches to dealing with people and making decisions when in apposition of authority - autocratic, democratic and laissez-faire.
Autocratic leadership is where the manager expects to be in charge of the business and to have their orders followed.
Democratic leadership gets other employees involved in the decision-making process.
Laissez-faire leadership makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organise their own work.
Recruitment is the process of identifying that the business needs to employ someone up to the point at which applications have arrived at the business.
Job analysis identifies and records the responsibilities and tasks relating to a job.
A job description outlines the responsibilities and duties to be carried out by someone employed to do a specific job.
Job specification is a document which outlines the requirements, qualifications, expertise, physical characteristics, etc., for a specified job
Internal recruitment is when a vacancy is filled by someone who is an existing employee of the business
External recruitment is when a vacancy is filled by someone who is not an existing employee and will be new to the business
induction training is an introduction given to a new employee, explaining the business's activities, customs and procedures and introducing them to their fellow workers
On-the-job training occurs by watching a more experienced worker doing the job
Off-the-job training involves being trained away from the workplace, usually by specialist trainers.
Workforce planning is establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required.
Dismissal is when employment is ended against the will of the employee, usually for not working according to the employment contract.
Redundancy is when the employee is no longer needed and so loses their job. It is not due to any aspect of their work being unsatisfactory.
A contract of employment is a legal agreement between an employer and an employee, listing the rights and responsibilities of workers.
Communication is the transferring of a message from the sender to the receiver, who understands the message.
A message is the information or instructions being passed by the sender to the receiver
Internal communication is communication between members of the same organisation
External communication is communication between the organisation and other organisations or individuals.
The transmitter or sender of the message is the person starting off the process by sending the message.
The medium of communication is the method used to send a message; for example, a letter is a method of written communication, and a meeting is a method of verbal communication.
The receiver is the person who receives the message
Feedback is the reply from the receiver which shows whether the message has arrived, been understood, and, if necessary, acted upon
One-way communication involves a message which does not call for or require a response
Two-way communication is when the receiver gives a response to the message, and there is a discussion about it
Formal communication is when messages are sent through established channels using professional language
Informal communication is when information is sent and received casually using everyday language
Communication barriers are factors that stop the effective communication of messages