Communication for Various Purposes Notes

Communication and Its Purposes

  • Communication is the meaningful exchange of information between or among people.

  • It can be:

    • Casual

    • Formal

    • Informal

  • Expressed using:

    • Words

    • Signs

    • Sounds

    • Behavior

  • Purpose: To bring people closer.

  • Reasons for communication:

    • To inform

    • To inspire or motivate

    • To actuate

    • To entertain

    • To instruct

  • These purposes influence the kind of information given.

Types of Communication

  • Informative

  • Persuasive

  • Argumentative

  • Advertising: The art of persuasion.

  • Persuasive texts in media:

    • Publicity

    • Promotions

    • Ploys

    • Promises

  • Recognize and decode ads and tactics to develop critical and media literacy skills.

Informative Communication

  • Purpose: To teach the audience.

  • The speaker presents the what, why, and how of the topic.

  • Informative value is measured by how novel and relevant the information is.

  • Arrangement: Clear and logical manner.

  • The receivers should understand the message and gain new knowledge.

  • Examples:

    • News Report

    • Class Demo Teaching

    • Symposium

    • Seminar

  • Guidelines for Successful Informative Speech

    • Choose an appropriate topic

    • Limit the topic and determine the central idea

    • Present the specific purpose in a clear, concise, declarative sentence.

    • Make a tentative outline

Persuasive Communication

  • Persuasive communication is an art of gaining fair and favorable considerations for our point of view.

  • The message attempts to influence people’s beliefs, attitudes, and behavior.

  • A person with this purpose must be credible and able to present facts, statistics, quotes, or personal experiences to make people believe.

  • Elements:

    • Choice among options

    • Advocates something through a speaker

    • Turns the audience into agents of change

    • Asks for strong audience commitment

    • Gives importance to speaker’s credibility

    • Appeals to feelings

    • Has higher ethical obligation

  • Examples:

    • Politician’s speech

    • Commercial

    • Product demonstration

    • Religious group inviting someone to attend service

Persuasive Communication - Three Subtypes

  • To Convince: Seeks approval for a recommendation.

  • To Stimulate: Seeks audience to sympathize with proposals and reinforce existing beliefs, attitudes, and emotions.

  • To Actuate: Audience takes action right after hearing the persuasive speech.

Persuasive Communication - Basic Appeals

  • Emotional:

    • Should not be overdone.

    • Must have a logical basis.

  • Personal:

    • Speaker should have a respectable character.

  • Logical:

    • Should observe ethical standards.

    • Free from any attempt to deliver emotional or biased argument.

Argumentative Communication

  • An argument aims to convert the listeners or the audience to agree on the point of view of the sender of the information.

  • Focuses on controversial issues.

  • The speaker is expected to present evidence to support his side.

  • Persuasive aims to influence beliefs, attitude, and behavior, argumentative makes people accept a fact or point of view of the speaker.

  • Relies heavily on sound proof and reasoning.

  • Aristotle's three primary forms of proof:

    • Logos: Appeals to the audience's reason, building up logical arguments.

    • Ethos: Appeals to the speaker's status or authority, making the audience more likely to trust them.

    • Pathos: Appeals to the emotions, trying to make the audience feel angry or sympathetic.

How to Avoid Defective Argumentation (Lucas, 2007)

  • Defective evidence

    • Misuse facts

    • Statistical fallacies

    • Defective testimony

    • Inappropriate evidence

  • Defective Patterns

    • Evidential fallacies

    • Slippery slope

Communication for Work Purposes

  • Written Communication

  • Elements of Business Letters

  • Kinds of Business Letters

  • Business Meetings

Written Communication

  • Written is any type of message that makes use of the written word.

  • The most important and effective mode of business communication.

  • Should be carefully worded and constructed to convey the exact meaning to its readers.

  • Should be free from grammatical errors.

  • Samples of written communication used internally for business operations are memos, reports, bulletins, employee manuals, e-mails, training materials, and other similar documents.

Business Letter Writing - Elements of Business Letter
  • Address of the Sender

  • Date of Writing

  • Recipient’s Address

  • Salutation Greeting

  • Body of the letter

  • Closing

  • Signature

  • Enclosed Documents – List any supporting documents attached at the bottom of the letter. This section should be titled “Enclosures”

  • Typist’s Identification – If someone else typed the letter, include his/her initials at the bottom of the page.

  • Copy notation – Needed when others are being sent a copy of the letter. Use c (for copy) and cc (for carbon copy or courtesy copy) followed by a colon and a list of the full names of individuals receiving copies.

    • Example: cc Tina Palma

Business Letters Examples
  • Application Letter

  • Letter of Inquiry

  • Sales Letter

  • Transmittal Letter

  • Memorandum