Communication for Various Purposes Notes
Communication and Its Purposes
Communication is the meaningful exchange of information between or among people.
It can be:
Casual
Formal
Informal
Expressed using:
Words
Signs
Sounds
Behavior
Purpose: To bring people closer.
Reasons for communication:
To inform
To inspire or motivate
To actuate
To entertain
To instruct
These purposes influence the kind of information given.
Types of Communication
Informative
Persuasive
Argumentative
Advertising: The art of persuasion.
Persuasive texts in media:
Publicity
Promotions
Ploys
Promises
Recognize and decode ads and tactics to develop critical and media literacy skills.
Informative Communication
Purpose: To teach the audience.
The speaker presents the what, why, and how of the topic.
Informative value is measured by how novel and relevant the information is.
Arrangement: Clear and logical manner.
The receivers should understand the message and gain new knowledge.
Examples:
News Report
Class Demo Teaching
Symposium
Seminar
Guidelines for Successful Informative Speech
Choose an appropriate topic
Limit the topic and determine the central idea
Present the specific purpose in a clear, concise, declarative sentence.
Make a tentative outline
Persuasive Communication
Persuasive communication is an art of gaining fair and favorable considerations for our point of view.
The message attempts to influence people’s beliefs, attitudes, and behavior.
A person with this purpose must be credible and able to present facts, statistics, quotes, or personal experiences to make people believe.
Elements:
Choice among options
Advocates something through a speaker
Turns the audience into agents of change
Asks for strong audience commitment
Gives importance to speaker’s credibility
Appeals to feelings
Has higher ethical obligation
Examples:
Politician’s speech
Commercial
Product demonstration
Religious group inviting someone to attend service
Persuasive Communication - Three Subtypes
To Convince: Seeks approval for a recommendation.
To Stimulate: Seeks audience to sympathize with proposals and reinforce existing beliefs, attitudes, and emotions.
To Actuate: Audience takes action right after hearing the persuasive speech.
Persuasive Communication - Basic Appeals
Emotional:
Should not be overdone.
Must have a logical basis.
Personal:
Speaker should have a respectable character.
Logical:
Should observe ethical standards.
Free from any attempt to deliver emotional or biased argument.
Argumentative Communication
An argument aims to convert the listeners or the audience to agree on the point of view of the sender of the information.
Focuses on controversial issues.
The speaker is expected to present evidence to support his side.
Persuasive aims to influence beliefs, attitude, and behavior, argumentative makes people accept a fact or point of view of the speaker.
Relies heavily on sound proof and reasoning.
Aristotle's three primary forms of proof:
Logos: Appeals to the audience's reason, building up logical arguments.
Ethos: Appeals to the speaker's status or authority, making the audience more likely to trust them.
Pathos: Appeals to the emotions, trying to make the audience feel angry or sympathetic.
How to Avoid Defective Argumentation (Lucas, 2007)
Defective evidence
Misuse facts
Statistical fallacies
Defective testimony
Inappropriate evidence
Defective Patterns
Evidential fallacies
Slippery slope
Communication for Work Purposes
Written Communication
Elements of Business Letters
Kinds of Business Letters
Business Meetings
Written Communication
Written is any type of message that makes use of the written word.
The most important and effective mode of business communication.
Should be carefully worded and constructed to convey the exact meaning to its readers.
Should be free from grammatical errors.
Samples of written communication used internally for business operations are memos, reports, bulletins, employee manuals, e-mails, training materials, and other similar documents.
Business Letter Writing - Elements of Business Letter
Address of the Sender
Date of Writing
Recipient’s Address
Salutation Greeting
Body of the letter
Closing
Signature
Enclosed Documents – List any supporting documents attached at the bottom of the letter. This section should be titled “Enclosures”
Typist’s Identification – If someone else typed the letter, include his/her initials at the bottom of the page.
Copy notation – Needed when others are being sent a copy of the letter. Use c (for copy) and cc (for carbon copy or courtesy copy) followed by a colon and a list of the full names of individuals receiving copies.
Example: cc Tina Palma
Business Letters Examples
Application Letter
Letter of Inquiry
Sales Letter
Transmittal Letter
Memorandum