ESSAY.pdf

Review Essay for UHLB 1032: Introductory Academic English

Authors’ Information

  • Names & Student IDs:

    • Harris Aiman Khan Bin Ahmad Zamani (A24DW1420)

    • Aniq Haikal Bin Nor Eddie (A24DW1421)

    • Muhammad Faiq Bin Shahrilanuar (A24W1415)

  • Lecturer Name: Nurfara Athirah Binti Abdullah Sidek

  • Date of Submission: 8 Nov 2024

Introduction

  • Restaurant Overview:

    • Mandi Chicken's origin is from Yemen.

    • Introduces Nasi Arab Saba, a Middle Eastern restaurant in Putrajaya, located at Jalan Perdana, Cyberjaya.

    • Offers a diverse menu beyond Nasi Arab and Mandi Chicken.

    • Received mixed reviews regarding service and ambiance.

Paragraph 1: Food

  • Customer Experiences:

    • Mixed feedback on food serving.

    • Kelvin L (3 stars): Critique on lunch service; only set meals offered.

    • Erizman (4 stars): Compliments on maintaining traditional Middle Eastern recipe quality.

  • Significance of Food Serving:

    • Proper dish presentation is crucial for positive feedback.

Paragraph 2: Service

  • Importance of Customer Service:

    • Essential for customer satisfaction and business success.

    • Username 89: Criticism of rude service received on a bad day.

  • Consequences of Poor Service:

    • Results in employee stress, profit loss, and damaged restaurant reputation.

  • Customer-Service Relationship:

    • Good service creates a positive atmosphere and strengthens bonds between staff and customers.

Paragraph 3: Prices

  • Price Discussion:

    • Prices can vary, impacting customer willingness to purchase.

    • Bashim Kurbanov (5 stars): Praises delicious food at affordable prices.

    • Khalida (2 stars): Criticism of food quality; some dishes were described as dry.

  • Implications of Pricing:

    • Pricing strategy affects restaurant viability and ability to attract customers.

Paragraph 4: The Origin

  • Studying Food Origins:

    • Understanding the cultural background and origins enhances appreciation for dishes.

    • Example: Mandi Chicken, a traditional Yemeni dish from Hadramaut, predominantly features meat and rice with unique spices.

  • Cultural Insight:

    • The origin reflects customs and norms; research brings new knowledge about consumer preferences.

Conclusion

  • Summary of Discussed Topics:

    • Importance of food serving in gaining customer loyalty.

    • Efficient service enhances customer satisfaction during dining experiences.

    • Pricing strategies balance profitability and affordability for consumers.

    • Recognizing the origin of dishes emphasizes cultural significance and aids further understanding.

  • Overall Implication:

    • Business management impacts success; must consider customer feedback and operational efficiency.

Final Note

  • SABA RESTAURANT ending information regarding topic discussion.