IT and organisation
Page 1: Introduction
Applied Computer Science at UCLL, focusing on IT Consultancy for the 2024-2025 academic year.
Facilitator: Dirk Van Boxem.
Page 2: Objectives
Objectives of the course include understanding:
The different ways ICT connects with an organization's mission and structure.
Key elements of an ICT organization.
Sourcing models for ICT.
Page 3: The Role of ICT in the Organization
ICT plays a central role through:
Business Objectives
Organizational blueprint
Support in Digital Transformation efforts.
Page 4: Business Objectives
Key aspects of Business Objectives include:
Long-term value creation.
Differentiating between organizational value and customer value.
Understanding profit alongside revenue as means to create value.
Recognizing the role of exceptions like public services and NGOs.
Additional objectives may involve social relevance, durability, and inclusiveness.
Page 5: Customer Value Strategy (Treacy-Wiersema)
Main strategies for delivering customer value:
Product Leadership
Operational Excellence
Customer Intimacy.
Page 6-7: Examples of Customer Value Strategy
Examples illustrating each strategy:
Product Leadership: Companies like Lotus Bakeries, Colruyt, KBC.
Operational Excellence and Customer Intimacy: Dell, Amazon Web Services, Apple, Google.
Page 8: Golden Circle (Sinek)
The Golden Circle outlines:
What: Organizations know the products/services they offer.
How: Some organizations understand their unique selling propositions.
Why: Very few can articulate their core purpose or belief beyond profit-making.
Emphasizes that why is fundamental to an organization’s existence.
Page 9: Discussion Question
Reflect on the value strategies identified in previous assignments.
Consider if a clear ‘why’ was evident within those organizations.
Page 10: Organizational Blueprint
Breakdown of organizational functions:
Operational: Run core business activities.
Commercial: Grow the business.
Supporting: Facilitate business operations.
Management: Oversee business direction.
Page 11: Where is ICT?
Analysis of ICT's position within the organizational structure, often behind core activities but crucial for overall function.
Page 12: ICT as Supporting Division
Key points:
Core business not focused on software development.
ICT serves a supporting role without commercial interests or customer-facing deadlines.
Examples include internal helpdesks and non-critical software services.
Page 13: ICT as the Product
In organizations where software is central to business:
ICT functions as both operational and supporting.
Major commercial interests and responsibilities in customer service.
Page 14: ICT as the Sales Channel
Describes companies that rely on software for success despite not producing it as core business.
Page 15: Classic ICT Roles
Models of ICT roles:
Model 1: ICT as the hands, mainly implementing business demands.
Model 2: ICT as the heart, influencing company policy.
Model 3: ICT as the face, integral to sales and marketing.
Page 16: Digital Transformation
Highlights that digital transformation integrates sales, product, and support functions into one comprehensive entity, reshaping business operations.
Page 17: Strategic Management Levels
Outlines three strategic management levels:
Strategic: Long-term vision.
Tactical: Short-term focused planning.
Operational: Day-to-day execution aligned with strategy.
Page 18: Digital Predictions
Reference to external resources for further understanding and predictions of future developments in ICT.
Page 19: Recap and Questions
Summary points and questions inviting further discussion on ICT's role and strategies.
Page 20: IT Organisation Aspects
Elements of an IT organization vary in areas like infrastructure, security, development, data management, and staff organization.
Page 21: Infrastructure & Operations (I&O)
Describes the operational division focused on maintaining business operations and the importance of service level agreements.
Page 22: Chief Information Security Officer (CISO)
Importance of CISO in managing internal IT security and defending against external threats.
Page 23: Development Elements
Insights into development divisions that manage software for internal use and client services, typically organized in a matrix structure.
Page 24: Data Management
Emphasis on dedicated data management offices in large organizations, driven by data privacy legislation and the notion that data is a valuable resource.
Page 25: IT Staff Composition
Overview of IT staff roles supporting functions across divisions, including finance, HR, standards, and project management office.
Page 26: Adjacent Divisions
Highlights digital transformation and innovation offices that directly impact ICT but operate externally.
Page 27: Exercise
Task for students to explore job openings related to IT on LinkedIn and document various job titles.
Page 28: Recap and Questions
A follow-up slide for addressing any remaining questions.
Page 29: Sourcing in IT
Exploration of sourcing models that have implications on how ICT products are structured and offered.
Page 30: IT Product Marketing
Discusses B2C vs. B2B marketing strategies through examples such as Office365 and web banking.
Page 31: In-house ICT Department
Overview of staffing principles with internal employees along with potential external contractors to fill skill gaps.
Page 32: Outsourcing Models
Describes scenarios where organizations choose to outsource aspects of their IT services.
Page 33: Sourcing Locations
Explanation of nearshoring, offshoring, and onshoring with examples illustrating the geographical focus of development teams.
Page 34: Hybrid Sourcing Strategy
Companies typically employ combinations of staffing strategies, illustrated with examples from Colruyt and Euroclear.
Page 35: Drivers for Sourcing Strategy
Factors driving sourcing strategy decisions including cost, resource scarcity, and activity scale.
Page 36: Recap and Questions
A concluding slide summarizing major points and inviting questions for further clarity.