Comprehensive Notes on Timatic, Timatic AutoCheck & Operational Procedures

Definition & Ownership
- Timatic = Travel Information Manual Automatic.
- Managed by IATA (International Air Transport Association).
Purpose & Data Scope
- Real-time international travel requirements: passports, visas, health, customs, currency, airport taxes, etc.
Primary Users
- Airlines, airports, travel agencies, border / governmental authorities, and travellers.
Industry Role
- Serves as the universal reference for document compliance before & during travel.

System Integration
- Embedded in Sprint Departure Control System (DCS) → automatically invoked during check-in workflow.
Automation Level
- $100\%$ of passenger documents can be evaluated without manual input.
Data Flow
1. Agent updates passenger travel document in Sprint.
2. Sprint combines document data + ticketed itinerary.
3. Submission sent to Timatic AutoCheck.
4. Timatic returns a simplified pass/fail message plus detailed instructions.
Displayed Output
- A color-coded, clickable button: Yes, Conditional, or No.
- Agent can expand to view segment-by-segment details (final destination + transit points).

Segment Logic
- Overall verdict is the lowest status across all itinerary segments.
- Example: Destination = Yes, Transit = No → overall = No.
Meaning & Required Actions
- Yes
- Documents fully comply → proceed with standard check-in.
- Conditional
- Potential issues or extra steps (e.g., missing transit visa, health form, payment).
- Agent must review & confirm before continuing.
- No
- Document deficiency detected.
- Agent must not finalize check-in until issue is resolved or overridden appropriately.
Limitations
- Timatic is informational only; it does not physically block boarding.

Navigation: Miscellaneous ➔ Information ➔ Timatic.
Input Fields
- Passenger nationality, residence, document type/number, destination, transit points, etc.
- Asterisk ( * ) = mandatory.
Execution
- Click “Check Passport, Visa & Health Advice”.
Reading Results
- Right panel displays full rule set.
- Yellow = important info; Red = critical / must-comply.
- Use + icons to expand each category (entry, transit, health, currency, customs, etc.).

TIM Verify Transaction
- Required when response = Conditional or No.
- Confirms agent reviewed rules & accepts responsibility.
- Overrides recorded in passenger’s Check-In History; status label becomes Override.
Documentation of Override
- Ensures audit trail for regulatory inquiries or disputes.

Systems Mentioned
- APP (Advanced Passenger Processing)
- AQQ (Advanced Queuing & Querying)
- IAPP (Interactive APP)
Precedence Rule
- If APP/AQQ/IAPP = Do Not Board but Timatic = Yes, APP family verdict prevails.
- Agents must resolve APP issues first; contact Flight Control Centre before denying boarding.

Always Cross-Check
- Even seasoned agents should double-verify via Timatic; regulations change frequently.
Passenger Rights & Duty of Care
- Incorrect denial can breach consumer rights; incorrect acceptance risks fines, deportation costs, or airline penalties.
Transparency
- Show passengers the Timatic printout / screen if clarification required.

List the three possible Timatic AutoCheck responses and describe required agent actions.
How does Timatic determine the overall response for multi-segment itineraries?
What system takes precedence over Timatic if a Do Not Board message appears?
Where do you locate the stand-alone Timatic option inside Sprint?
What colors highlight important vs. critical information in the Timatic display?

Use these questions to reinforce mastery before the exam.