Micro environment (internal):
Business has full control.
Known as Business Policy
Market environment (external):
Business has some control.
Macro environment (external):
Business has no control.
Sectors:
Public / Private
Primary, Secondary, Tertiary
Micro:
Customers, Suppliers, Competitors, Substitute products, Government, Intermediaries, New entrants
Macro:
Political / (Physical) factors, Economical / (Ethical) factors, Social factors, Technological factors, Legal factors, Environmental factors (P2E2STLE)
Factors have ripple effects.
Example: Tax law changes impact employees and customer spending.
Micro:
Vision, objectives, competent staff, resource use, training.
Market:
Customer relationships, supplier contracts, communication, stakeholder relationships, distribution channels.
Lobbying: Influencing decision makers.
Macro:
Awareness, technology updates, networking, power relationships.
SWOT Analysis:
Strengths, Weaknesses (Internal/Micro)
Opportunities, Threats (External/Market/Macro)
Porter’s Five Forces:
Market environment: Rivalry, substitutes, new entrants, supplier power, buyer power (+ complementary products)
P2E2STLE Analysis:
Macro environment
Public:
Government (service-oriented, non-profit).
Private:
Individual-owned, profit-driven.
Primary:
Raw material extraction (farming, fishing, mining, forestry).
Secondary:
Manufacturing.
Tertiary:
Selling final product/service.
Personal, Professional, Auxiliary services.
Definition:
Obtaining information about current and future events to asses impact on performance.
Identify challenges and opportunities.
Understand change (crisis vs. trend).
Develop flexible strategies.
Understand impact of decisions on sustainability.
Vision => Mission, Strategy => Implementation => Evaluation => Continuous Scanning
Macro: PESTLE and OT.
Market: Porters and OT.
Micro: SW.
S, W: Internal (tangible - resources; intangible - trademark).
O, T: External (O adds value, T destroys).
Add value, give competitive advantage.
Examples: competitive price, location, unique product (patent), business culture, brand, financing, operational efficiency.
Raw material vs. finished good transport.
Fit with neighborhood, complementary businesses.
Customer access, parking, security.
Future developments, competitors, trading hours.
Patents: Legal protection, limits competitors.
Skilled workforce: Productivity, fair treatment.
Business culture: Meeting deadlines, customer confidence.
Marketing and brand: Brand equity.
Access to financing.
Operational efficiency and quality.
Opportunities can turn into weaknesses if not managed properly
Strategies to overcome weaknesses
External
Opportunities: outperform competitors
Threats: hamper success
Porters: Market
PESTLE: Macro
SO: Strengths to seize opportunities.
ST: Strengths to counter threats.
WO: Overcome weaknesses to exploit opportunities.
WT: Minimize weaknesses to avoid threats.
New entrants, Competitors, Buyer power, Supplier power, Substitute products, Complementary products
Attractive: High profits, high entry barriers, low competition.
Unattractive: Low profits, low entry barriers, high competition.
Political, Physical, Economical, Environmental, Technological, Legal, Ethical
Ripple effect between factors