Interpersonal Effectiveness: Quick Review Notes

Interpersonal Effectiveness

• Definition: OB outcome of productivity in a team in a psychologically comfortable environment for all members.
• Relevance: Shapes workplace interactions, diversity management, and collaboration.

Interpersonal Perception

• Definition: Process of sensing and interpreting social stimuli; forms basis of how we interpret the workplace.
• Importance: Guides interaction with diverse colleagues and productivity.

Three IP Frameworks Covered

• Johari Window: self/other awareness
• Transactional Analysis (TA): interaction/communication
• FIROB: Fundamental Interpersonal Relationship Orientation and Behaviour

Johari Window

• Quadrants: Open Area, Blind Area, Hidden Area, Unknown Area
• Concept: Known to Self vs Known to Others; increases Open Area via Disclosure and Feedback

Transactional Analysis (TA)

• Three ego states: Parent (Nurturant/Controlling), Adult, Child (Free/Natural, Adapted/Rebellious)
• Transactions: Complementary (aligned) vs Crossed (conflict); can shift others to another ego state; affects relationships

Fundamental Interpersonal Relationship Orientation and Behaviour (FIROB)

• Three orientations: Inclusion, Control, Affection
• Each orientation has Expressed and Wanted aspects
• Inclusion: degree of association; move toward/away
• Control: decision-making; desire to be in control vs others in control
• Affection: openness and closeness; non-physical intimacy; trust and self-disclosure
• Important interaction: Expressed and Wanted are independent but together shape interpersonal and group relations

Quick Takeaways

• Interpersonal perception informs workplace diversity and productivity
• Johari Window emphasizes disclosure/feedback to expand Open Area
• TA explains ego-state driven interactions; aim for complementary transactions
• FIROB maps how Inclusion, Control, and Affection drive relationships