Creating and Completing Communication Logs

Navigate to the patient account, open the sidebar, scroll to Tasks, and select the + (plus) sign.
Use the keyboard shortcut Control Alt D to automatically insert a time/date stamp and initials.
To complete a log: Select Callback from the dropdown, then select Complete and copy to communication log if no further follow-up is required.
To assign a follow-up: Select Callback, use the Assigned to field to select a specific doctor or the Support team, and click Create.

In the patient account, select Medical record view by groups.
Scroll to Communication log and click Add new entry.
Manually type initials, the current date, and time, as the Control Alt D shortcut functions only in the Tasks section.
Enter the conversation details and click Save to update the medical record.