Qatar Airways – Comprehensive Operational & Training Notes

Admin Usage

  • Objective: Use admin powers safely & fairly. Misuse = disciplinary action/termination.

Permitted Commands

  • Flight/Teleport/Viewing: :fly, :viewtools, :view, :rv

  • Communication: :pm, :to (private teleport), :handto, :freecam, :role

  • Movement of users/items: :bring, :give, :nametag, :hat, :shirt, :pants, :face

  • Stealth Tip: Hide commands from chat via /team or surrounding with double quotes.

Prohibited Commands (ALWAYS forbidden on others)

  • Mass-effect: :[command] all (e.g. :tp all, :reset all)

  • Forced physics: :fling, :brazil

  • Disruptive resets: :re, :refresh

Brand Terminology

  • Corporate Abbreviations:

    • QA – Qatar Airways

    • QE – Qatar Executive (private-aviation)

  • Airport Codes (examples): DOH, DXB, CDG, ORD (IATA standard)

  • Internal Departments:

    • CC Cabin Crew

    • LS Lounge Services

    • CPT / FO — Captain / First Officer

    • OPS Operations

    • HRD Human Resources Dept.

    • PR Public Relations

  • Cabin / Ticket Classes:

    • FC First Class

    • BC Business Class

    • ECO Economy

    • INV Investor

    • UINV Ultimate Investor

Grooming & Attire

Uniform Phases

  • Standard — Terminal, taxi-in & after arrival.

  • On-board — Boarding, taxi-out, initial climb & descent.

  • Service — (Female only) During cruise for meal service; remove after service.

Grooming Rules

  • Female:

    • "Woman" body, narrow head.

    • Neat bun, natural hair colour.

    • "Miss Scarlet" face; light, natural make-up.

  • Male:

    • "Blocky" package, short tidy haircut.

    • Clean-shaven; neutral hair shades.

Training Stages (Core Flight-Attendant Pathway)

Stage I – Check-In & Gate Agent

  • Manual backup when kiosks fail.

  • Commands:

    • Verify premium with !classcheck (skip for ECO).

    • Issue tickets via :give [ECO/BC/FC/INV/UINV].

    • Offer complimentary items: blue neck pillow, water, sleeping kit.

    • Premium extras: Business+ → amenity kit; Investors → :freecam.

  • Closing: Thank passenger, share gate info.

Stage II – Lounge & Investor Rooms

  • Lounge Attendant (role = Lounge Attendant):

    • Station behind drinks bar; offer non-alcoholic beverages.

    • Table-service partner (role = Lounge Service) circulates with Arabic coffee & hot towels.

    • Coffee command: :give me arabic; hand: :handto user.

    • Towel command (on request): :give user hot towel.

  • Investor Rooms (highest-tier clients):

    • Address as “Sir/Ma’am + Name.”

    • Provide room key: :give me investor at door.

    • Stay attentive; polite conversation, offer drinks/amenities.

Stage III – On-Board Mainline Service

  • Pre-boarding:

    • Crew teleports to Ground Manager via :to.

    • Scan ID (type ID in chat); set :role and equip !uniform OB.

  • Boarding:

    • FO covers left aisle; CPT covers right (and middle if exists).

    • Welcome PM: beverage + amenity kit offered to all premium, even unasked.

  • In-flight Service:

    • Purser triggers cruise call; female crew don Service uniform.

    • Take trolley (emote -takes trolley-); distribute meals via PM.

    • After meal: stow trolley, take towel tray, offer hot towels in public chat.

  • Post-landing:

    • Switch Service → On-board → Standard uniform per announcement.

Stage IV – Qatar Executive (Private Jet)

  • Crew-to-Passenger ratio 1:3.

  • No Purser; crew self-assign tasks (e.g., CC1 check-in, CC2 post-security guide, CC3 investor lounge).

  • Single-person ops: fulfill all duties & coordinate departure with Flight Coordinator.

  • Onboard service mirrors mainline but use public chat instead of PM; ask about bedroom/bathroom usage and roleplay preparation.

Emergency Procedure Protocols

  • Only enacted with Senior Management approval or genuine aircraft failure (gear, decompression, engine).

  • When authorised:

    1. Cabin Services Manager orders BRACE.

    2. All cabin crew type: “BRACE BRACE, KEEP YOUR HEADS DOWN!”

    3. After landing, on evacuation command, go to assigned door, direct pax to slide, verify cabin empty, then self-evacuate.

  • Emphasis: Calm, clear, team communication; no unapproved RP emergencies.

Universal Operational Standards – Document Map (TABS)

  • Tab 1 – Activity Standards: Policy, approved leave, flight allocation.

  • Tab 2 – Personnel Ethics: Discipline ladder, strikes, conduct.

  • Tab 3 – Finance & Records: Data collection, salary policy.

  • Tab 4 – Admin Usage (detailed earlier).

  • Tab 5 – Brand Terminology (glossary).

  • Tab 6 – Grooming & Attire.

Corporate Structure

Company Directorate (Top Layer)

  • President & CEO → Reports to Board Chair/Vice Chair.

  • Vice-President (VP) roles:

    • Operations – Implements SOPs, coordinates flights.

    • Human Resources – Recruitment, training, discipline.

    • Marketing – Brand image, ads, social media.

    • Engineering – Aircraft/airport asset upkeep.

Core Management Tiers

  1. Executive Coordinator – 2IC to VP; oversees projects, guides Corporate & Associate Officers.

  2. Corporate Officer – Leads specific departmental reforms/tasks; backbone.

  3. Associate Officer – Day-to-day running, non-leadership but essential.

  4. Personnel Flight Dispatcher – Hosts flights, claims schedules.

Ground-Agent / Dispatch Highlights

  • If kiosks fail, dispatchers become check-in agents; must do manual greeting, ticketing & gate info.

  • Reinforces reputation for resilience & hospitality.

Service Logistics & Ratios

  • Gate configuration: Two gates: Standard (all pax) and Investor-only.

  • Stand-by crew concept:

    • Used on single-aisle aircraft (A320-200, B737-MAX8).

    • Roles: Lounge Table Service + Standard Gate Agent.

    • Credit 0.5 flight points; may leave after boarding with Purser + Flight Coordinator approval.

  • Wide-body ceremonial “crew walk”: Equip black suitcase; role → Cabin Crew; executed via :to sequence.

Communication Etiquette & Tools

  • Prefer PM over public chat for routine offers; public announcements for critical phases.

  • Avoid /notify spam; maintain professionalism.

  • Continuous feedback: post-flight Purser debrief + #notation channel for peer advice.

  • Cultural courtesy: consistent use of “Sir/Ma’am” with Investors.

Ethical & Practical Implications

  • Admin command discipline mirrors aviation safety culture (IRL regulatory compliance).

  • Grooming/uniform standards project brand image, passenger perception & crew unity.

  • Investor-room protocol mirrors real-world premium loyalty programs; personalized service grows revenue.

  • Emergency restraint (no self-initiated RPs) prevents scenario fatigue, maintains realism & passenger trust.

Real-World Connections & Exam Tips

  • Command calls to aviation CRM: :to (sterile-cockpit style movement), :pm (discrete cabin interphone).

  • Chain of command mirrors ICAO SOPs: know who to escalate to (Purser → Cabin Services Mgr → Flight Deck → VP Operations).

  • Uniform phases = real airline practice (ground / in-flight / service aprons). Expect exam to test “when do you change?”

  • Ratios & numbers (e.g., Executive 1:3, Stand-by credit 0.5) are likely recall items—memorise.

  • Emergency script is verbatim; quote accurately.